Order Desk is an order management platform that helps you process orders from multiple sales channels, manage inventory, and automate fulfillment workflows. Connect it to Omnisend to sync new orders and trigger email or SMS automations when orders arrive – ideal for multi-channel sellers who want unified order tracking and post-purchase automation.
Before You Begin
The integration is available on all Omnisend plans.
New orders are not coming to Omnisend in real-time. We sync orders from Order Desk to Omnisend every 30 minutes.
Each synced order creates a custom event in Omnisend that you can use to build Automation Workflows.
Orders that are synced to Omnisend will not be reflected in Omnisend's reporting.
Key Benefits
Sync orders from multiple sales channels (Amazon, eBay, Etsy, etc.) into Omnisend automatically.
Trigger workflows when new orders arrive in Order Desk (e.g., thank-you emails, upsell campaigns).
Reduce manual data entry by automating order sync between platforms.
How It Works
When you connect Order Desk to Omnisend:
You place orders in Order Desk from any connected sales channel (Amazon, Shopify, eBay, etc.).
Every 30 minutes, Omnisend checks Order Desk for new orders via API polling.
For each new order, Omnisend triggers a custom event called "Order Desk – Order Received" for the customer.
You create Automation Workflows triggered by this event to send follow-up messages.
Example: A customer places an order on Amazon at 2:15 PM. At 2:30 PM (next sync cycle), Omnisend detects the order and logs "Order Desk – Order Received" for that contact. Your workflow sends a thank-you email with product care tips 10 minutes later.
Setup Process
Step 1. Go to App Market in Omnisend and find Order Desk app and click on Connect Now button.
Step 2. You'll need to enter Order Desk's API Key and Store ID. To find it, access API settings, create a key if it's not already created, copy it, and enter it into the relevant Omnisend fields.
Step 3. Once entered, proceed to the next page. Select Get Orders automation and update settings.
What Data is Passed
Contact Fields:
Email address;
Phone Number;
First Name;
Last Name;
City;
Country;
Postal Code.
State.
Supported Custom Event:
Custom Event Name | Description |
Service Desk - Order Received | Triggers when a new order is received in the Order Desk |
Can I sync historical orders?
No, the integration only syncs orders placed after you connect Order Desk.
What if an order is updated in Order Desk?
Updates (like status changes) won't trigger a new event.
Can I change the sync frequency to 15 minutes or real-time?
No – at the moment, the sync frequency is fixed at 30 minutes.
Do I need to connect my sales channels to Order Desk first?
Yes, Order Desk must already be receiving orders from your sales channels (Amazon, Shopify, etc.). The Omnisend integration syncs orders from Order Desk, not directly from those platforms.
What happens if I disconnect Order Desk?
Past events remain in contact profiles, but new orders won't sync to Omnisend.
If you didn’t find the answer to your question, reach out to our support team through the in‑app chat or at [email protected] – our team is available 24/7.