Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple yet strong helpdesk solution for your team.

Step 1. In Omnisend, go to Apps → search for Tidio → Click Connect now → Copy API Key.

Step 2. In your Tidio admin panel, go to Settings → General → Integrations → Search for Omnisend → click on Omnisend logo.

Step 3. Select New authentication to create a new connection.

Step 4. Paste the API key into the corresponding field and create a name for this authentication.

Step 5. In Omnisend, check the box that I have completed all the steps and click Confirm.

You are all set. Your integration with Omnisend is ready. Now you can add new subscribers from Tidio to Omnisend.

New email addresses are synced to Omnisend with subscribed to Email channel status from Tidio in a few scenarios:

When you have the Pre-Chat Survey enabled, and a user provides their email address and communication consent, this email will be automatically added to your Omnisend list.

You can change a user’s subscriber status manually. When you change it to 'Subscribed,' the user's email will be passed to Omnisend.

You can add subscribers to Omnisend using a chatbot and the ‘Subscribe for Mailing’ node. When you collect an email address using a chatbot, it is automatically added to your Omnisend list.