Send and schedule WhatsApp messages via QuickReply.ai by triggering webhook events via Omnisend Automation workflows.
The use cases are mostly linked to sending/ scheduling WhatsApp messages to users. A few examples are:
Whenever a user signs up via the pop-up with a phone number, we will send that event to QuickReply.ai to schedule WhatsApp nurturing messages.
Whenever a user enters a unique segment, we will send that event to QuickReply.ai to schedule WhatsApp messages.
Setup Process
Step 1. In your QuickReply.ai account, go to the Data Sources tab on the left-side panel.
Step 2. Go to the Webhooks tab → click Create new webhook.
Step 3. Name it → activate and copy the URL.
Step 4. Go to your Omnisend account → Automation → Create workflow → Create from scratch → add a Wehbook block to your workflow.
Note: Webhooks are available on Omnisend paid plans. Learn more about Wehbhooks in Automation.
Step 5. Add the webhook URL from QuickReply.ai to the URL field → and then in the body you can add info, which you would like to pass from Omnisend to QuickReply.ai via such webhook. Make sure to update and publish the flow at the end.
Note: In our use case, any new contacts added to our test segment → their emails and phone numbers will be passed to QuickReply.ai. The data available to pass to QuickReply.ai depends on your trigger.
Setting Up Your First Campaign
Step 1. You need to pass at least 1 user via the webhook set above in order to continue. Go back to Data Sources at QuickReply.ai → Webhooks → click on your recently created webhook, and you should see the list of users passed so far. Click on the '+' sign to create an event.
Step 2. Skip the Set Filters step and proceed to Define & Map. There, you need to map Omnisend fields to QuickReply.ai fields. Don't forget to save the changes when done.
Step 3. Click Create campaign on the success popup window or go to the Campaigns tab manually on your left-side panel → click Create New Campaign at the top right corner.
Step 4. Add your new event as a trigger there, name your campaign, and set a type (you can leave the pre-selected type).
Step 5. Set a template for your message.
You can also add some variables from the webhook from Omnisend to the body of your WhatsApp message, as well as attach some links.
You can also set other features.
💬 For any additional information, please check QuickReply.ai help docs or reach out to their support team directly at [email protected]
Step 6. You can leave the last settings as they are, and don't forget to click Save & Launch at the end.
That's it, when contact enters a segment in our case, they will enter the flow → per webhook, they will be passed to QuickReply.ai → and per event from this webhook, they will trigger the campaign and get a WhatsApp message, looking similar to this one.
Have trouble figuring this out? Message our 24/7 Support Team in-app or email [email protected].