An additional channel to contact your clients and inform them about their Abandoned Carts and/or Placed Orders. 

Before you start

For the feature to work properly, please make sure your account fulfills with the following requirements:

• Your site domain has HTTPS
• You need to have at least ONE page created within your Facebook account
• Snippet has to be added (if your store is connected via API)
• Facebook Messenger app is connected with Omnisend
• At least one automation flow with Facebook Messenger block is enabled
• Only one Facebook plugin/app can be in a product page
• Only one Add to cart button has to be in a product page
• Facebook Messenger is available for Trial and Pro plan users only
• Facebook Messenger is available for Shopify, Bigcommerce and API (excluding modules) Ecommerce platforms. 

Important! Messenger channel works ONLY if a contact is identified in a website (they are already your subscribers)

Connect Facebook with Omnisend

From the Drop-down menu, go to My Account or directly to Connected apps

From My Account, click on Connected apps > CONNECT NEW APP

Select Facebook Messenger:

Click CONNECT and follow the wizard

Set Facebook Messenger in your Automated workflows

Now that you have connected Omnisend with your Facebook Messenger, you can start sending message to your customer in the Following Automated workflows:

You will be able to add Facebook Messenger to the Automated workflow from the Editor:

Drag and Drop from the main menu

Or click on the red + sign in the flow

and this is how it will look

Now you can proceed to personalize your message in the Editor panel on your right side of the screen

If you need, you can set also the Welcome Message and the Checkout Plugin settings. 

Once your customer marks the Checkbox to get Messenger Notifications, a Welcome message will be sent to greet your anonymous contacts or a Message will be sent to your identified contacts based on the set triggers. 

The editor panel looks like this for Welcome message

and this for Checkout message

Samples of Facebook Messenger messages

Abandoned Cart reminder: 

           Set up                          Notification Preview                    Message Preview

Order Confirmation notification:

            Set up                               Notification Preview               Message Preview

Shipping Confirmation notification:

       Set up                                    Notification Preview                Message Preview

If you still have any questions or need any assistance, do not hesitate to contact our Support team which is available 24/7 via in-app chat or email.

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