Integration with Tidio

Learn how to integrate Tidio Live Chat with your Omnisend account

Edgaras Vaninas avatar
Written by Edgaras Vaninas
Updated over a week ago

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team.

Tidio logo

Setup process

Firstly, create an API key. To do this click on your brand name in the top right corner -> Store settings:

Click on the 'API keys' section:

Then click the 'Create API Key' button:

Enter the name of your API key, keep default settings and click 'Save':

Now open your Tidio admin panel, go to Settings > General > Integrations > Search for Omnisend > click on Omnisend logo:

Now you need to create a new connection. To do so, select New authentication.

unnamed__6_.png

Paste the API key into the corresponding field and create a name for this authentication:

unnamed__7_.png

You are all set. Your integration with Omnisend is ready. Now you can add new subscribers from Tidio to Omnisend.

unnamed__9_.png

What Data is Passed

New email addresses are synced to Omnisend with subscribed to Email channel status from Tidio in a few scenarios:

Pre-Chat Survey

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Omnisend list.

1.png

Manual status update

You can change a user’s subscriber status manually. When you change it to 'Subscribed,' we will pass the user's email to Omnisend.

2.png

Chatbot

You can add subscribers to Omnisend using a chatbot and the ‘Subscribe for Mailing’ node. When you collect an email address using such a chatbot, we pass it automatically to your Omnisend list.

3.png

If you still have any questions or need any assistance, feel free to contact us at [email protected].

Did this answer your question?