When you use Omnisend, your subscriber list will grow and you will need more and more email credits for your ecommerce email marketing activities.


Why will I need email credits?

You use as many credits as you have subscribers for your email campaign. Also, you need email credits for your ecommerce workflows. Welcome, cart recovery and other automated emails use email credits as well.

How many credits do I have?

The amount of email credits depends on your number of subscribers as well as the pricing plan.

  • Forever Free users have 15,000 credits every month for free.
  • The number of credits that Standard users have depends on the number of subscribers they have. You can always see this information in your Account Settings and by using the Omnisend billing calculator.
  • Pro plan users have unlimited number of email credits


What do I do if I run out of email credits?

Buying more email credits is easy. The system will automatically inform you when they are running out and direct you to the refill button.

If you are on our Free plan, you should upgrade to the Standard or Pro plan. Depending on the number of subscribers, the system will automatically determine the price of your Standard or Pro plan. You will get the credits you need immediately after upgrading.

If you are on a Standard plan, Omnisend automatically gives you an option to buy additional credits. CHARGE NOW option is handled as non-recurring charge.

The price for Charge now is calculated with the following formula:

Total monthly price / number of the current billing cycle week = Charge now price

The minimum charge for Charge now is $10.

Mailing credits you get are added according to the following formula:

Number of monthly credits / number of the current billing cycle week = Extra credits added to your account

Days are always rounded to the higher limit, i.e. 3 days mean 1 week, 8 days mean 2 weeks, etc.


Let's say you have 3 more days left until your next billing cycle and click on Charge now. You have 12000 subscribers, are on Standard plan, and pay $150 per month.

Total monthly price: $150
Number of the current billing cycle week: 4 (out of 4)
Then your additional charge will be: $150 / 4 = $37.50

Total monthly credits: 144,000
Number of the current billing cycle week: 4 (out of 4)
Then your additional mailing credits will be: 144,000 / 4 = 36,000


If you are on the Pro plan, the number of email credits is unlimited. 

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