Our email campaign image editor automatically decides whether the image should be made constrained by 50% for high-definition displays or not. This option makes sure your image looks great on high-definition displays that are commonly found on mobile devices (iPhone, iPad) and latest computers (4k displays, Apple Retina displays).


How it works
Recommended image sizes
Constrain dimensions for LOGO image

How it works

Once you upload an image to your email its resolution is checked. In case the image has a resolution of at least 2x the resolution of image position, it will be constrained and look good on high definition screens. 

Let's say you have an image that is 1000px by 400px and the image position you are adding it to is 500px by 200 px. In that case your image will be shrunken and will not look blurry on phones, tablets or other high-definition screens.

If you have an image that is of lesser size than 1000px by 400px and try adding it to the same position (500px by 200px), it will not be constrained by 50% and might look blurry on high-definition screens.

Bottom line - you should make sure that your images are of high resolution to get the best results and sharp looking emails. 

A visual representation of how it works is provided below. 

Different email content blocks have different image positioning and require different sized images. To be sure all images on your emails look sharp, always upload images with at least 2 times higher resolution than the position itself. Keep in mind that only JPG, PNG, and GIF formats, each under 2000px in dimension, can be used.

You can always know the width of the position by checking on the placeholder (see tow examples below). You should not worry about the images height, as it will automatically adapt. 

You can also always know the size of the image you are about to use by checking the details of it on your Image Library (see image below).

Example 1. Suggested product image size in this arrangement is at least 328px by 328px.

Example 2. Suggested image width in this arrangement is 576px and the height would adapt to keep the appropriate proportions of the image.


Constrain dimensions for LOGO image

To prevent the logo image appearing fuzzy when your campaign or automation message is viewed on devices with retina display, use the Constrain image dimensions by 50% for high-definition displays setting. The setting will make the logo image appear clearly on all screens and ensure it does not look blurry on the mentioned retina displays.

You can use this setting for logo images only, it is available in the Logo/ header content block. To use the setting click on Settings > check the Constrain image dimensions by 50% for high-definition displays box:

Have more questions? Don't hesitate to reach out to our Support team.

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