Use Viber Messenger to send promotions, purchase and shipping information to your customers. Connect Viber with Omnisend and send automated messages based on different subscriber, buyer or customer based triggers.

Read this article to know how you can benefit from having Viber installed on your store.


Before you start

A few things to know before you continue with Viber connection:

  • A letter of consent will need to be signed, we will share this letter after you request Viber connection with Omnisend
  • Your account will go through approval process by Viber, which can take up to 15 business days
  • There is no activation fee and cost per message sent will solely depend on the country. There is a minimum monthly spend of 150-300eur by Viber, depending on the countries you will send messages to
  • Viber is only available on Pro plan on Omnisend
  • Viber allows you to send both, transactional and promotional messages to your customers
  • If you are migrating from another provider, you will need a consent from that provider and Viber will be able to transfer your account.
  • You will have an option to stop Viber service for 3 months in a year, just inform Viber in advance (otherwise fee will apply)!


Setup process

Viber integrations are currently available upon request.

If you wish to use Viber channel on your store, go to Store Settings > Connected Apps > click Connect new App > find Viber and click Connect:

You will then be asked to answer the following questions:

  1. Describe how you intend to use Viber messages
  2. Volume of intended messages

Provide answers and click Submit request to proceed further. Our Team will catch up with you to provide information about the next steps!

Benefiting from Viber marketing

If you have Viber as an additional channel in your store, there is a much better chance of reaching your customers on the go. Omnisend customers who use omnichannel marketing enjoy even 90% higher customer retention rate!  From the moment you enable Viber Messenger your customers will start receiving your marketing messages through Omnisend Viber channel.

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