Omnisend for Wix is an integration that allows you to connect your Wix website to your Omnisend account. It enables you to use the data from your website which unlocks order-based automations, order and product-based segmentation, list growth.
Benefits of Wix integration
Once you have your store connected to your Omnisend account, you can get access to the following package of features:
Channels: Email, SMS, Facebook Custom Audience, and Google Customer Match;
Automations: Welcome emails, Abandoned Cart, Order Confirmation, etc.;
Expanded subscriber list segmentation with enriched data;
Full reports of campaigns and automations;
Integrating Omnisend to Wix
To integrate your Omnisend account to your Wix website, you will need:
1. Register an Omnisend account
2. In your Omnisend Dashboard click Connect store to open Wix store connection wizard:
3. Pick Wix as a platform of your online store:
4. You'll see a 3-steps connection wizard:
Step 1 is to add Omnisend app at Wix Market:
Once you open Wix App Market by the link, click Add to Site:
Confirm adding Omnisend to site again:
NOTE! Omnisend app is only available for sites with a custom domain. You need to upgrade to Premium and get a 1-year free domain.
Open your Omnisend connection wizard again and follow Step 2. You need to copy the API key provided at second step and paste it in Omnisend app settings on Wix side.
Then paste it on Wix > click Update settings:
You can edit the integration settings on this step as well:
Switch between syncing all the contacts and subscribers only
Turn on the Products live sync
Turn on the Orders live sync
Turn on the Abandoned carts sync
Sync all the existing contacts and orders at once
Once you update the API Key and finalize the integration settings, get back to connection wizard and press Confirm API connection as Step 3:
3. All done now, your Wix website is now connected with Omnisend:
After you complete the integration with Wix, Omnisend starts syncing data from your store. The information passed to Omnisend includes your order/contact/product data.
As for the contacts sync, it's up to you whether all contacts will be synced or subscribers only. Select the option which fits your needs the best in the integration settings in your Wix account.
NOTE! Please review the current data sync option in the app webpage in Plans & Pricing. The features are supported differently based on the Wix plan you choose. Data is synced on an API-key basis, so it's essential to follow the connection wizard step-by-step and add a valid API key on the Wix side.
List of the supported automation events:
Order status changed;
Contact enters/exits the segment;
Special occasion (Birthday).
The Viewed page and Viewed product events aren't supported, because the integration is currently pushing data only via backend API & no JS snippet, meaning that the website live view isn't tracked by Omnisend.
Also, below you can find the most important information about how the automations work differently with Wix stores.
Abandoned cart automation
Cart information will be sent to Omnisend via API to allow cart abandonment emails. The Abandoned carts will be tracked, if:
The customer is logged in to the store account;
The customer entered the email address during checkout.
If the customer is not logged in, or abandoned before entering their email on the checkout, we cannot track them, as the cart information is sent via API only. It means that we're not able to track abandoned carts via cookies. More about Abandoned cart here.
Order placed and Order status changed automations
Based on the Wix plan that you'll choose, different data will be sent. Make sure that Order sync is available on your Wix plan before setting up the Order placed/Order status changed automation in Omnisend.
To trigger the Welcome automation in Omnisend, when a contact subscribes via your Wix Signup forms, you'll need to create a segment of subscribed contacts:
Then use this segment as a trigger filter in the automation workflow based on the 'Contact enters a segment' trigger. Also, make sure to keep the 'Re-trigger workflow...' feature disabled. If this option will be enabled, customers will be able to subscribe -> unsubscribe -> subscribe again and receive welcome emails multiple times.
Which features aren't supported
As we've mentioned before, Wix integration doesn't add the JS snippet that is needed to set up the frontend integration. That's why features that require the frontend integration don't work with Wix stores. Here's the list of the features that aren't supported:
Website live view;
Omnisend Signup forms (Signup event doesn't work as well);
Since this integration is done by a 3rd party app, they have their own pricing in place to use Omnisend app. It’s important to understand that you will have to pay 2 bills (1 for the Wix data sync App and 1 for Omnisend plan). To learn more about their pricing, open Omnisend under Wix App Market and scroll a bit.
If you have any questions or any assistance, do not hesitate to contact our support team at [email protected].
If you have any questions about the Wix app, we suggest you contact the integration developers. You can do so by going to the integration settings in your Wix admin -> click this button: