Omnisend uses several tracking cookies to enable various automated features and segmentation. This article explains, which cookies are set by Omnisend to your end user's browser and how they can be later on removed if necessary.

The specific types of first and third party cookies served through Omnisend and the purposes they perform are described in further detail below.

Cookies set by soundestlink.com domain

Name: soundest-s3-<account identifier>
Purpose: This cookie is used to identify an email which was clicked by a contact. It is used to track sales.
Expires: 90 days after it was created or updated.

Name: soundest-c3-<account identifier>
Purpose: This cookie is used to identify an email which was clicked by a contact. It is used to track activity of a cart.
Expires: 365 days after it was created or updated.

Name: <account identifier>-aID
Purpose: This cookie is used to identify an anonymous contact.
Expires: 365 days after it was created or updated.

Name: <account identifier>-sID
Purpose: This cookie is used to identify a session of an anonymous contact or a contact.
Expires: After 30 minutes of inactivity.

Name: <account identifier>-cID
Purpose: This cookie is used to identify a contact.
Expires: 365 days after it was created or updated.

Name: <account identifier>-eID
Purpose: This cookie is used to identify an email which was clicked by a contact.
Expires: 30 days after it was created or updated.

Cookies set by store's domain

Name: omnisendAnonymousID
Purpose: This cookie is used to identify an anonymous contact.
Expires: 365 days after it was created or updated.

Name: omnisendSessionID
Purpose: This cookie is used to identify a session of an anonymous contact or a contact.
Expires: After 30 minutes of inactivity.

Name: omnisendContactID
Purpose: This cookie is used to identify a contact.
Expires: 365 days after it was created or updated.

Name: omnisendEmailID
Purpose: This cookie is used to identify an email which was clicked by a contact.
Expires: 30 days after it was created or updated.

Name: omnisendCartProducts
Purpose: This cookie is used to monitor content of a cart in a session.
Expires: When the session ends.

Name: soundest-form-<form identifier>-closed-at
Purpose: This cookie is used to identify which form was closed.
Expires: 365 days after it was created or updated.

Name: soundest-form-<form identifier>-filled-at
Purpose: This cookie is used to identify which form was filled.
Expires: 365 days after it was created or updated.

Name: soundest-recovery
Purpose: This cookie is used to monitor content of a cart in a session.
Expires: When the session ends.

Name: soundest-toolbar
Purpose: This cookie is used to identify whether the Product Picker is in use.
Expires: When the session ends.

Name: soundest-views
Purpose: This cookie is used to count number of pageview in a session.
Expires: When the session ends.

Name: soundestID
Purpose: This cookie is used to identify an anonymous contact.
Expires: When the session ends.

Removing cookies from browser

Depending on the browser your customer uses there might be different ways of how to properly remove Omnisend cookies. Below we explain how that can be achieved on all major internet browsers.

Once your customer removes these cookies, we can no longer track them.

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