Rep AI is an AI customer support platform for ecommerce brands. Its on-site assistant can answer shopper questions, guide product discovery, and collect contact details during conversations. Connect it to Omnisend to sync contacts collected through Rep AI’s "Subscribe & Get a Discount Power-Up" feature.
Benefits
Grow email and SMS audiences from high-intent shopper conversations in Rep AI.
Add captured contacts to a selected Omnisend email or SMS list automatically.
Choose whether email, phone, and name are required, optional, or not collected.
Offer an optional static Shopify discount code after sign-up.
Use Omnisend subscription data to build welcome, lead-nurture, and conversion workflows.
Before You Begin
Use clear email and SMS consent messaging appropriate for the shopper’s region in your Rep AI "Subscribe & Get a Discount Power-Up" flow.
Setup Process
Step 1. In Omnisend, go to Apps → search for Rep AI → click Connect now.
Step 2. Click Copy API Key and save it securely. Omnisend will not display the full key again after you close the screen.
Step 3. In the Rep AI Console, go to Settings → Integrations.
Step 4. Select the Marketing tab, find Omnisend, and click Connect.
Step 5. In the Connect to Omnisend window, paste the Omnisend API key and click Connect.
Step 6. On the Omnisend integration card, find Subscribe & Get a Discount and click Add Power-Up.
Step 7. Under Customer Details to Collect, set Email, Phone, and Name to Required, Optional, or Off according to the information you want Rep AI to request.
Step 8. Under Discount, optionally click + Select Discount and choose a static discount code from your Shopify store. Skip this selection if you do not want to offer a discount.
Step 9. Click Add Power-Up to save and activate the subscription flow.
Step 10. Open the Rep AI widget in a test session, complete the subscription flow with a new test email address or phone number, then verify the contact under Audience → Contacts in Omnisend.
What Data Is Passed
When a shopper completes the subscription flow, Rep AI sends the configured contact and subscription information to Omnisend.
Data | Direction | Behavior |
Email address | Rep AI → Omnisend | Sent when email collection is enabled, and the shopper provides an address. Used for the email subscription. |
Phone number | Rep AI → Omnisend | Sent when phone collection is enabled, and the shopper provides a number. Used for the SMS subscription. |
Name | Rep AI → Omnisend | Sent when name collection is enabled. [placeholder: confirm the exact mapping to Omnisend first-name and last-name fields] |
Channel subscription | Rep AI → Omnisend | The shopper is subscribed to email and/or SMS according to the configured flow and the details they submit. |
FAQ
When does the subscription flow appear?
The Subscribe & Get a Discount chip can appear when a shopper opens the Rep AI widget or when Rep AI proactively starts a conversation. The flow can also begin when the shopper asks about discounts or newsletter sign-up.
What should I check when a contact does not sync?
Check the following:
The API key is correct and active, and it has the required contact access.
The selected Omnisend list still exists.
The shopper submitted a valid email address or phone number.
If you didn't find the answer to your question, reach out to our Support Team through the in-app chat or at [email protected] - our team is available 24/7.