Egentify is an AI chatbot and e-commerce helpdesk for Shopify and WooCommerce stores. By connecting Egentify with Omnisend, you can use customer shopping intent and support activity in your Omnisend segments and automations.
Benefits
Follow up when a customer clicks a product or adds an item to their cart through Egentify.
Create segments based on shopping intent and support activity.
Notify customers when a support conversation is escalated.
Send surveys, review requests, or other follow-ups after a support ticket is resolved.
Setup Process
The Omnisend integration is available on Egentify’s Free plan. Follow these steps to connect it to Omnisend:
Step 1. In Egentify, go to My Stores, open the project containing your store, and select the store you want to connect.
Step 2. From the store dashboard, click Store Settings.
Step 3. Go to Integrations, turn on the Omnisend toggle, and click Connect with Omnisend.
Follow the displayed instructions to complete the connection, and that's it!
What Data Is Passed
Egentify sends the following custom events to Omnisend:
Event | Trigger |
| Egentify adds a product to the customer’s cart. |
| The customer clicks a product during an Egentify conversation. |
| The conversation is escalated for human assistance. |
| The associated support ticket is resolved. |
| A support ticket is created after an Egentify conversation is escalated. |
Use Egentify Events in Omnisend
You can use events received from Egentify to create segments and trigger Automation workflows in Omnisend.
Examples include:
Following up with customers who clicked on a product during a conversation.
Starting a cart recovery workflow after Egentify adds a product to a customer’s cart.
Sending an update after a support request is escalated.
Requesting feedback after a support ticket is resolved.
Important: Customers must be logged into the Shopify or WooCommerce storefront before starting the chat. They do not need to exist in Omnisend beforehand.
Need help? Use the in-app chat or send your questions to [email protected].