The Owner role has complete access and control to an Omnisend account. You can transfer this role to another user when you want someone else to manage the account, billing, and users – or when you need to update the email address you use to log in.
This guide walks you through how to transfer ownership safely. After the transfer, the new Owner gains full control, and your account is converted to Admin.
Before You Begin
There can be only one Owner for one account.
By assigning the Owner role to another user, you will be converted to an Admin role.
You cannot transfer ownership to a user who already has the Owner role on another Omnisend account.
If you'd like to remove your billing details from the account before the ownership transfer, go to Profile menu → Billing Info.
Need help with general account management? See the Manage Your Omnisend Account guide.
Transfer Ownership Process
Step 1. Go to your Profile menu → Account Settings → Users. If you own that account, you will see the Transfer Ownership button under your user options.
Step 2. Select the user to whom you would like to transfer the Owner role → click Initiate transfer.
Step 3. For security reasons, you will need to confirm the ownership transfer via email. Check your email inbox for an email with the subject "Confirm owner role transfer for account" → Open the email → click Confirm.
💡 Tip: If you don't receive the email within 5 minutes, check your spam/junk folder or contact support.
Step 4. You will be redirected to the Confirmation page and see that your role has now been converted to the Admin role. The ownership transfer is complete.
What Happens After Transfer
Once the transfer is confirmed:
New Owner – The selected user now has full Owner access and receives all account notifications.
Your role – You are automatically assigned the Admin role and can still access the account.
To fully remove your old email – Log in with your new Owner credentials → go to Account Settings → Users → find your old email (now Admin) → click More → Revoke access.
FAQ
Can I use this process to change my own Owner login email?
Yes! If you're the Account Owner and want to change the email you use to log into Omnisend:
Follow the ownership transfer steps to transfer from your old email to your new email
Confirm the transfer from your old email inbox
Log in with your new email (you're now the Owner)
Go to Account Settings → Users and revoke access for your old email (which is now an Admin)
Important: You need access to BOTH email accounts to complete this process. If you can't access your old email, contact Support for assistance.
What happens if I don't confirm the transfer email?
The transfer will remain pending until you click the confirmation link. Until then, you remain the Owner and the selected user will not gain access.
Can I cancel a pending ownership transfer?
Yes. Go to Account Settings → Users → find the pending transfer → click Cancel.
Do I need access to both email accounts?
Yes. You must confirm the transfer from your current Owner email. The new Owner must also have access to their email to accept the invitation. If you've lost access to your current email, contact support via live chat or email [email protected].
Can I transfer ownership to someone who doesn't have an Omnisend account yet?
Yes. They will receive an invitation email and must create an Omnisend account to accept the ownership transfer. You cannot transfer ownership to a user who already has the Owner role on another Omnisend account.
If you face any difficulties, reach out to our support team via in-app chat or email [email protected].