Omnisend is using single sign-on (SSO) for Shopify, Tictail and BigCommerce. It means that there is no separate login to Omnisend. Once logged in to your store, go to your apps and choose Omnisend.

There is one more way to use password reminder.

  1. Go to https://app.omnisend.com/#/login/
  2. Click Forgot your password?
  3. Now here's a little bit tricky part. When you created Soundest account, we did not require you to enter an email address. We automatically used the email address that you use to login to your store. For example, if your login to your Shopify store by using john@example.com, then you are using the same email in Soundest as well. Enter email address that you use in your store's admin panel.
  4. Click Submit. You'll receive a password reset email. Follow the instructions and you'll be able to change your password.

If you still face some problems (password reset link is not working; you did not receive email, etc.), contact our support team support@omnisend.com.

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