Logistia Route Planner is a delivery route planning and optimization platform that helps you plan routes, dispatch drivers, track deliveries in real time, and keep customers informed. Connect it to Omnisend to trigger email and SMS workflows in real time when a new order is created in Logistia, which is useful for sending order confirmations, delivery updates, and follow-up messages.
Before You Begin
The integration is available on all Omnisend plans.
Orders that come from Logistia are not attributed to any Omnisend reporting. They trigger workflows through a custom event, but won't appear in your sales, revenue, or campaign/automation attribution reports.
Setup Process
Step 1. Go to App Market in Omnisend, find the Logistia app → click Connect now.
Step 2. Once connected, you'll see an integration feature called Order Created.
Step 3. Under the integration feature, you'll see the webhook URL. We need this URL to receive information about the event. Copy it for the next steps.
Step 4. Log in to your Logistia account, go to Settings in the left-side menu, and click the Add Another Integration button.
Step 5. In the Pick platform step, select Logistia API and click Next.
Step 6. In the Fill out info step, enter a Platform name (e.g., Omnisend). Then paste the webhook URL you copied from Omnisend into the Webhook URL Notification when order is created field → click Done.
And that's it! Once you update the settings in Omnisend for the selected automation, every new order created in Logistia will be sent as a custom event to Omnisend.
What Data Is Passed
Contact Fields:
Field Name | Type | Description |
Email Address | Standard | Customer's email address (primary identifier). |
City | Standard | Customer's city from the order's delivery address. |
Country | Standard | Customer's country from the order's delivery address. |
Supported Custom Events:
Custom Event Name | Description |
Logistia – Order Created | Triggered when a new order is created in Logistia. |
💬 Learn more: Create & Manage Custom Events in Omnisend.
FAQ
Are events sent in real time?
Yes. This integration uses webhooks, so events trigger workflows as soon as an order is created in Logistia.
Can I sync historical orders?
No. The integration only syncs orders created after you connect Logistia. Past orders won't trigger events.
Will Logistia orders show up in my Omnisend sales reports?
No. Orders from Logistia are passed only as a custom event for triggering workflows. They are not attributed to any reporting in Omnisend.
If you have any questions or encounter issues, please don't hesitate to contact our award-winning support at [email protected] or through our in-app chat!