Nash is a delivery management platform that helps businesses manage deliveries, drivers, pickups, and drop-offs. Connect Nash to Omnisend to send delivery updates as custom events and trigger Automation Workflows.
Benefits
Track delivery updates in Omnisend.
Trigger Automation Workflows based on delivery activity.
Notify customers about pickup, drop-off, and delivery updates.
Use delivery data to segment and personalize messages.
Before You Begin
Make sure you have an active Nash account.
Make sure you can access Nash’s webhook settings.
Keep your Nash and Omnisend accounts open during setup.
⚠️ Important: Either an Email or a Phone number must be included for Nash to trigger an event.
Setup Process
Step 1. In Omnisend, go to Apps → search for Nash → click Connect now.
Enable the following integration features and copy the unique webhook URL generated for each one:
Nash – Delivery Created
Nash – Delivery Assigned Driver
Nash – Delivery Pickup Complete
Nash – Delivery Dropoff Enroute
Nash – Delivery Dropoff Arrived
Nash – Delivery Dropoff Complete
Nash – Delivery Delayed
Nash – Delivery Failed
Nash – Delivery Canceled By Customer
Step 2. In Nash, go to Connections → Webhooks → click Add Endpoint.
Step 3. Create one webhook endpoint for each enabled Omnisend integration feature:
Paste the corresponding Omnisend webhook URL into the Endpoint URL field.
Add an optional description.
Under Subscribe to events, select the matching Nash event.
Click Create.
Use the following mapping:
Nash event | Omnisend event |
| Nash - Delivery Created |
| Nash - Delivery Assigned Driver |
| Nash - Delivery Pickup Complete |
| Nash - Delivery Dropoff Enroute |
| Nash - Delivery Dropoff Arrived |
| Nash - Delivery Dropoff Complete |
| Nash - Delivery Delayed |
| Nash - Delivery Failed |
| Nash - Delivery Canceled By Customer |
Step 4. In Omnisend, check the box confirming that I have completed all the steps and click Confirm.
What Data Is Passed
Contact Fields
Nash can send the following contact fields to Omnisend:
Field name | Type | Description |
Standard field | The customer’s email address. | |
Phone | Standard field | The customer’s phone number. |
First Name | Standard field | The customer’s first name. |
Last Name | Standard field | The customer’s last name. |
City | Standard field | The customer’s city. |
Country | Standard field | The customer’s country. |
Postal Code | Standard field | The customer’s postal or ZIP code. |
State | Standard field | The customer’s state or region. |
Custom Events
Nash sends the following delivery events to Omnisend:
Custom Event Name | Description |
Nash – Delivery Canceled By Customer | Triggered when a customer cancels a delivery. |
Nash – Delivery Failed | Triggered when a delivery fails. |
Nash – Delivery Delayed | Triggered when a delivery is delayed. |
Nash – Delivery Dropoff Arrived | Triggered when the delivery arrives at the drop-off location. |
Nash – Delivery Dropoff Enroute | Triggered when the delivery is on the way to the drop-off location. |
Nash – Delivery Pickup Complete | Triggered when the pickup is completed. |
Nash – Delivery Assigned Driver | Triggered when a driver is assigned to the delivery. |
Nash – Delivery Created | Triggered when a delivery is created. |
Nash – Delivery Dropoff Complete | Triggered when the delivery is completed at the drop-off location. |
💬 Learn more: Create & Manage Custom Events in Omnisend.
FAQ
What is required to trigger a Nash event?
Nash must receive either an Email or a Phone number. At least one of these fields is required.
Do I need to create a separate webhook for each event?
Create a webhook configuration for each Omnisend integration feature you enable. Use the corresponding webhook URL and Nash event for each configuration.
What should I check if an event doesn’t arrive in Omnisend?
Check that:
The correct Nash feature is enabled in Omnisend.
You copied the matching webhook URL.
The webhook URL was added to the correct Nash event.
The payload includes an Email or Phone number.
The webhook was saved and is active.
Didn't find the answer to your question? Reach out to our Support team through the in-app chat or at [email protected] – our team is available 24/7.