Commercive is a comprehensive eCommerce fulfillment, product sourcing, and third-party logistics (3PL) platform designed primarily for dropshippers, direct-to-consumer (DTC) brands, and online store owners.
Connect Commersive to Omnisend to send shipment updates to Omnisend so you can keep customers informed through post-purchase automation workflows.
Benefits
Send emails for key shipping updates, including dispatch, delivery, delays, and delivery issues.
Include order details, products, and tracking links in your messages.
Manage the generated email workflows in Omnisend.
Before You Begin
You need access to your store in Commercive and the Omnisend brand you want to connect.
Setup Process
Step 1. Open your store’s tracking settings
In Commercive, open the Tracking page and expand the store you want to connect.
Step 2. Connect Omnisend
Under Post-purchase emails, select Connect Omnisend.
Sign in if prompted, check that the authorization screen shows the intended Omnisend brand, and review the requested access to Events, Brands, Automations, and Email templates.
Authorize the connection to return to Commercive.
Step 3. Review the generated workflows
Open Automations in Omnisend to find the Commercive tracking workflows. The connection creates enabled workflows, so check their status immediately and disable any you are not ready to use.
Review the trigger, audience, sender details, and email content before sending to customers.
What Data Is Passed
Commercive sends the following shipping events to Omnisend:
Order Processing
Order Shipped
Order In Transit
Order Out for Delivery
Order Available for Pickup
Order Delivered
Order Delayed
Order Exception
Order Returned
Event data includes the shipment status, order number, order total and currency, product details, store branding, and tracking URL. Product details are supplied in an items JSON string and numbered item fields. Available values depend on the order and update.
To inspect received data, go to Audience → Contacts in Omnisend, open the contact, and expand a shipping event under Contact activity.
Manage Your Shipping Emails
In Commercive’s Post-purchase emails section, use Edit email beside an update to open its Omnisend workflow. Review the message and workflow settings in Omnisend, and coordinate these emails with any shipping notifications already sent by your store.
Use Send test in Commercive to select an order and a recipient override. Selecting Omnisend triggers the corresponding event in Omnisend; email delivery requires an active matching workflow. Use a recipient address you control and review the workflow audience before testing.
FAQ
Why does a test event appear without an email?
Receiving an event and sending an email are separate steps. Check the status, trigger, audience conditions, and email settings of the matching Omnisend workflow.
Will the Commercive test option show my Omnisend email edits?
No. The Commercive option sends its starter email. Select Omnisend when checking the workflow managed in Omnisend.
How can I use tracking links and order details in Omnisend emails?
Open a contact’s Contact activity and expand the relevant Commercive shipping event to inspect its tracking URL and order values. Open the email in the automation triggered by that same event, then use Personalization → Event to insert the supplied fields into your text, links, or buttons. Event fields work only in automations triggered by that event.
Follow Use Personalization in Omnisend for instructions. Check the result with Dynamic Preview using a contact with the relevant event history.
Need Help? For Commercive tracking or connection questions, contact Commercive through its support options. For help with Omnisend contacts, email content, or workflows, contact us through in-app chat or at [email protected].