Segment-based Automation may add a considerable variability to your Omnisend Automations. It extends the range of the events and filters you may use and lets you retrigger the workflow.

Problem statement

Let's consider the use-case when we want to send the message every time the Signup form is Submitted instead of sending it only once when the initial opt-in is provided.

Solution

Before we can start setting up the sequence, we should find a way to identify contacts submitting the Signup form. For this purpose, we are going to add a tag to the Signup form Audience settings, so every time it is submitted, a tag is assigned to the contact profile.

After that, we create a Segment of the contacts having this tag.

Finally, in the Automation, we are using this Segment as a trigger.

In the Automation trigger, we enable the retriggering setting, so any contact removed and then added back to the Segment would trigger the flow again.

Later in the sequence, we are removing the tag, and the customer is dropped from the Segment. After submitting the form again, the customer gets a tag, enters the Segment, and triggers the flow for the second time.

This solution may be extremely helpful if you use your Signup forms to collect personal data about your clients. When your customer updates personal details or preferences, Automation will send a message confirming the change.

If you have any questions or need any assistance, do not hesitate to contact our support team at [email protected].

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