Rush is a third-party app that helps you make importing, managing, & shipping your customers' orders more efficient.
When you integrate Omnisend and Rush, you can reach the right customers with personalized content based on the shipping information Rush tracks.
Benefits
With Rush integration, you can:
Send emails and SMS updates based on the order statuses.
Provide your customers with an option to track their order shipment.
Predict delays and inform your customers about them.
Setup Process
Step 1. In Omnisend, go to Apps → search for Rush → click Connect now → Copy an API Key.
Step 2. Open the Rush app in your Shopify admin → go to the Settings tab → scroll to the Growth section and configure your Omnisend integration.
Step 3. Insert the API key you've created in step 1 and select the events you'd like Rush to send to Omnisend. If you're not going to use some of them, you can simply leave them unchecked.
Step 4. In Omnisend, check the box I have completed all the steps and click Confirm.
To test the integration, you can send a random event to Omnisend. Don't worry, no customers will receive a notification, as Rush uses their email address to create this test event.
How It Works
Once the Rush app is connected, Omnisend will trigger the following events:
RUSH_NEW_ORDER - the event will be triggered for the email address associated with that particular order in Rush once a new order is placed.
RUSH_NEW_CHECKPOINT - the event will be triggered for the email address associated with that particular order in Rush once the carrier makes a new check. Example: Shipment is moving from one city to another.
RUSH_NEW_SHIPMENT - the event will be triggered for the email address associated with that particular order in Rush once new shipment with valid tracking code is added.
RUSH_NEW_STATUS - the event will be triggered for the email address associated with that order in Rush when the shipment status or sub-status changes (e.g., from Pending to In-Transit to Out For Delivery to Delivered, etc.).
RUSH_FORECASTED_DELAY - the event will be triggered for the email address associated with that particular order once the shipment is not marked as delivered and is pass the average delivery times ( Rush has average delivery days based for Country-to-country shipments, it's based on shipping carrier too). This event is triggered to proactively notify customers that their shipment is experiencing a slight delay.
RUSH_PACKAGE_IN_DESTINATION_COUNTRY - the event will trigger for the email address associated with that order once the shipment reaches the final destination country. It's triggered only for international shipments.
RUSH_PACKAGE_LEFT_ORIGIN_COUNTRY - the event will trigger for the email address associated with that order once the shipment leaves the origin country. It's triggered only for international shipments.
Later, these events can be used in the Automation workflow trigger settings. You can also target your automation based on the custom properties the integration passes.
FAQ
Is it possible to add a tracking link?
Yes, use [[custom_event.shipment_link]] tag.
If you need further assistance, reach out to our Support Team via in-app chat or by emailing [email protected].