Mailto link allows you to create a "Contact us" button in your emails. The way it works is straightforward. When placed behind a text and clicked or tapped by your customer, it opens the default email client, and a new message creator pops up on the screen.
This link can be added to any item with the link input field and text.
Let's start with the most simple example: add the "Contact Us" button to the body of your message.
1. If you only need to open the new message in the recipient's inbox, you may add the following code:
Inbox preview with email prefilled:
2. If you only need to open the new message in the recipient's inbox with prefilled CC email, you may add the following code:
Inbox preview with CC'ed email:
3. If you want to add your preset Subject line, add a text after the
mailto:[email protected]?subject=Contact Us
Inbox preview with the prefilled subject line:
4. If you want to add both, Subject line and preset some content in the body of the message, you can add
&body= tag to the previous code.
mailto:[email protected]?subject=Delivery issues!&body=Hi there! I'm experiencing problems with my order delivery.
Here is my tracking number: #.
Problem description: .
Inbox preview with the prefilled information:
Apart from this, you may also CC and BCC another email address.
Use CC to add more people to the email thread.
Use BCC to add more people to the conversation and now show their email addresses to each other.
A new window will open if your recipients are using Gmail after clicking on the Mailto link. By filling in the information for the client, we save time and explain what information is needed.
Add “Call-able” Links
Another way to provide your contact details is by adding a Call-able link. After clicking on this link, a small window with the phone number preset phone number and the option to call that number will appear.
When clicked on a mobile device, it will open the default call option; when opened from a Desktop, it will prompt to pick an app to make the call.
If you have any questions or assistance, do not hesitate to contact our support team via in-app chat or at [email protected].