If you wish your sequence to stop sending the automated messages, you may choose to delete or disable it.
Deleting Workflow
If you choose to delete the automation, everything related to it, including the automation itself, the report of its performance, and the progress of the customer, will be deleted in 90 days.
If you delete an automation, it will be moved to the Deleted Automations list, where it will remain for 90 days before being permanently deleted.
To access deleted automation, click More → View Deleted Workflows.
To restore a deleted automation within 90 days, click More → Restore.
After 90 days, the automation, along with its reports and progress, will be permanently deleted and cannot be recovered.
Disabling Workflow
If you don't want to lose information about the workflow performance or you only want to pause it, you may choose to Disable the workflow. This option is in the enabled Automation workflow editor, right below the Close option.
After you choose to Disable it, a popup message asking about the contacts that have already entered the flow will appear. Here, you may choose whether to complete the sequence for the contacts that have already entered it or cancel the series, regardless of which stage your customers are at now.
💡 You don't need to disable the Automation to change its structure. You may start editing the flow and select what should be done to the contacts that have entered it already later.
If you didn't find the answer to your question, contact our Support Team through the in-app chat or at [email protected].