Releasit is a 3rd party app that provides tools to set up an easy-to-use order form for Cash on Delivery, so that your customers can order with COD without the complicated steps of Shopify checkout.

Step 1. In Omnisend, go to → Apps → Search for "Releasit COD Form & Upsells" → Click on "Connect Now" → Copy an API Key.

Step 2. Go to your Releasit account → Sales Booster → Abandoned Cart -> Enable abandoned orders → Select Omnisend and paste an API Key you copied in the 1st step. Afterwards, make sure to save the changes.

Step 3. In Omnisend, check the box that all the steps are done and confirm the changes.

That's it! The integration is enabled and new abandoned carts collected by Releasit will be synced to Omnisend.

Once the integration is enabled, a custom event Releasit abandoned will be triggered when abandoned cart is collected by Releasit.

Use this event to set up a workflow and send Abandoned Cart emails that will redirect to Releasit Cash-on-Delivery form. We suggest you add Placed Order exit condition too, in case customer will finish the order before the email is sent out. Also, set the delay which you think would be appropriate to remind customer about a COD form and abandoned order.

Also, make sure to add the URL passed by Releasit that will redirect customers to the Cash-on-Delivery form that they've abandoned. To do this add a button to the email content and insert [[event.recovery_url]] personalisation tag.

Is it possible to send SMS/Push Notifications to remind customers about the COD form they've abandoned?

Releasit only passes the email address to Omnisend. So, unless the same customer who abandons the COD form has been in the Omnisend Audience with email/SMS/Push Notification contact details prior to this COD form abandon, it's not possible.