Superdesk is a reviews and user-generated content (UGC) app. Collect unlimited product reviews and Visual UGC automatically, turn them into Omnisend automations, and use the data in Segments.
Benefits
Send Review Request events from Superdesk to Omnisend.
Send Review Submitted events from Superdesk to Omnisend.
Design your review request workflows in both Superdesk and Omnisend.
Create customer segments from submitted reviews.
Setup Process
Step 1. In Omnisend, go to Apps → search for Superdesk → click Connect now → click Copy API Key.
Step 2. In Superdesk, open Integrations from the left menu and select Omnisend.
Step 3. Click Install integration, paste the API key into the Private API key field, and click Install. The Installation status section shows Successfully installed.
Step 4. On the same page, under Available events, click Send test event for both events: Review requested and Review submitted. This sends both events to Omnisend, so they appear as triggers when you create an automation workflow.
Step 5. In Omnisend, check the box that I have completed all the steps → click Confirm.
What Data is Passed
Custom events:
Custom Event Name | When it fires |
| Triggered by a post-purchase workflow in Superdesk to request a review. |
| Triggered by the review submitted workflow in Superdesk when a customer submits a review. |
💡 To learn more about using these events, see Create and Manage Custom Events in Omnisend.
FAQ
Why don’t I see the Superdesk events in my automation triggers?
Omnisend lists a custom event after it receives it for the first time. In Superdesk, open Integrations, select Omnisend, and click Send test event for both events.
What should I check if Superdesk events don’t appear in Omnisend?
Check that:
You pasted the correct Omnisend API key in the Private API key field in Superdesk.
The Installation status in Superdesk shows Successfully installed.
If the issue persists, uninstall and reinstall the app.
Didn’t find the answer to your question? Reach out to our Support team through the in-app chat or at [email protected] – our team is available 24/7.