ParcelPanel is specially designed for millions of Shopify & WooCommerce merchants, driving customer loyalty and more sales by providing a branded post-purchase experience; all-in-one Tracking and delivery notifications.
ParcelPanel integrates with Shopify, Shopify Plus, and WooCommerce stores.
Benefits
With ParcelPanel integration, you can:
Send email and SMS updates based on the shipment statuses;
Provide your customers with an option to track their order shipment.
Setup process
Step 1. In the Omnisend App Market, search for "ParcelPanel Order Tracking" → Click on "Connect Now" → Copy the generated API Key.
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Step 2. Proceed to your ParcelPanel account → "Integration" tab → choose Omnisend:
Step 3. A pop-up tab will appear. Paste the API key that you created in Omnisend → click "Connect":
Step 4. In Omnisend, check the box to approve that all steps are complete and then confirm the changes.
ParcelPanel will be sending new orders and shipping data provided to Omnisend.
How It Works
Once the ParcelPanel integration is enabled, the following custom event will be created in your Omnisend account:
To send email and SMS shipment updates, you'll need to create a new workflow:
Click the 'Create custom workflow' button:
Select 'ParcelPanel Custom Event' trigger and configure trigger filters according to your needs. ParcelPanel Event is triggered by different shipment_status for each shipment. So, you can create a separate workflow for each shipment_status.
Here's a list of the default Shipment Statuses that ParcelPanel sends to Omnisend:
Status | Description |
Info Received | The carrier received a shipping request and is about to pick up the shipment |
In Transit | The shipment is on the way |
Out for Delivery | The shipment has arrived at the local point and is out for delivery |
Delivered | The shipment has been delivered |
Exception | The shipment might have been sent back to the sender, damaged, or lost |
Failed Attempt | The carrier attempted to deliver the shipment but failded |
Expired | There is no tracking info updated for 30 days for express service or 60 days for postal service |
Note! The Shipment Status text you fill in the trigger filter field must be the same as the Tracking page translations from ParcelPanel admin. Here's an example of 'In Transit' shipment status being translated to Spanish.
That's exactly how you should enter it in the trigger filter settings:
Here's a list of properties that ParcelPanel passed to Omnisend. You can use them to customize the content of your messages:
Property name | Template tag | Example |
shipment_status | [[custom_event.shipment_status]] | Delivered |
tracking_link | [[custom_event.tracking_link]] | yourstorename.com/apps/parcelpanel?nums=92055901755477000271990251 |
expected_delivery_date | [[custom_event.expected_delivery_date]] | Nov 09, 2020 - Nov 19, 2020 |
tracking_number | [[custom_event.tracking_number]] | 92055901755477000271990251 |
carrier_name | [[custom_event.carrier_name]] | USPS |
carrier_contact | [[custom_event.carrier_contact]] | 1-800-275-8777 |
last_check_point | [[custom_event.last_check_point]] | Arrived at USPS Regional Facility, SEMINOLE-ORLANDO FL DISTRIBUTION CENTER |
last_checkpoint_time | [[custom_event.last_checkpoint_time]] | 2020-11-16 00:50 |
transit_time | [[custom_event.transit_time]] | 5 |
residence_time | [[custom_event.residence_time]] | 3 |
order_number | [[custom_event.order_number]] | #1234 |
order_created_at | [[custom_event.order_created_at]] | 2020-10-30 11:36:23 |
product_name | [[custom_event.product_name]] | Test product |
customer_email | [[custom_event.customer_email]] | |
customer_phone | [[custom_event.customer_phone]] | +1 234 567 8900 |
first_name | [[custom_event.first_name]] | Tom |
last_name | [[custom_event.last_name ]] | Alix |
fulfillment_created_at | [[custom_event.fulfillment_created_at]] | 2020-11-11 09:58:07 |
shipping_country | [[custom_event.shipping_country]] | Canada |
shipping_city | [[custom_event.shipping_city]] | Ottawa |
shipping_address1 | [[custom_event.shipping_address1]] | 151 O'Connor Street |
shipping_address2 | [[custom_event.shipping_address2]] | Null |
shipping_zip | [[custom_event.shipping_zip]] | K2P 2L8 |
The easiest way to add them to your email/SMS content is by using the personalization button:
Here's a simple example workflow to send an SMS and email update to customers when their order is Out for Delivery.
Make sure to enable 'Pass non-opted-in contact to the next workflow step' for any message block you'll add to your workflow. So, if the customer won't provide a phone number while placing the order, we'll still be able to send an email update and vice versa.
If you have any questions or need support, our award-winning Support Team can be contacted through the in-app chat or at [email protected].