Charges paid by Customer are non-refundable, nevertheless we will be able to provide a refund on the following occasions:
a) customer was not using any features: collecting email addresses with signup forms and/or sending any emails with the system in the last month. In the latter case customer(s) will be refunded for the last payment cycle.
b) a customer has cancelled the subscription before the new billing period starts but for some reason it failed to cancel.
c) a customer cannot use the features over the period that he/she has paid for due to a system malfunction and unexpected issues caused because of it.
Unfortunately, we will not be able to refund unused monthly credits or the SMS/ad credits purchased.