According to our policy (Terms of Use, Section 5.), the Standard and Proplans are prepaid month-to-month subscription services with monthly payments. The subscription is automatically renewed at the end of the paid period unless it is explicitly canceled before the start of the new billing period.

Charges paid by the Customer are non-refundable, nevertheless, we will be able to provide a refund on the following occasions:

a) customer was not using any features: collecting email addresses with signup forms and/or sending any emails with the system in the last month. In the latter case customer(s) will be refunded for the last payment cycle.

b) a customer has cancelled the subscription before the new billing period starts but for some reason it failed to cancel. 

c) a customer cannot use the features over the period that he/she has paid for due to a system malfunction and unexpected issues caused because of it.

Unfortunately, we will not be able to refund unused monthly credits or the SMS credits purchased. 

Please make sure you familiarized yourself with the Terms of Use before starting using Omnisend.

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