Charges paid by the Customer are non-refundable. Nevertheless, we will be able to provide a refund on the following occasions:
a) customer was not using any features: collecting email addresses with signup forms and/or sending any emails with the system in the last month. In the latter case, the Customer (s) will be refunded for the last payment cycle.
b) a customer has canceled the subscription before the new billing period starts, but it failed to cancel for some reason.
c) a customer cannot use the features over the period they have paid for due to a system malfunction and unexpected issues caused by it.
Unfortunately, we will not be able to refund unused monthly credits or the SMS credits purchased.