Refund Policy

Learn what are the rules for obtaining refunds

Paulius avatar
Written by Paulius
Updated over a week ago

According to our policy (Terms of Use, Section 6), charges paid by the customer are non-refundable. The Standard and Pro plans are prepaid month-to-month subscription services that automatically renew at the end of the paid period. Subscription can be canceled anytime before the start of the new billing cycle.

Nevertheless, there are a few occasions when we might consider providing a refund.

These are the following:

a) a customer was not using any features: collecting email addresses with signup forms and/or sending any emails with the system in the last month. In the latter case, the customer may be refunded for the last payment cycle.

b) a customer has canceled the subscription before the new billing period starts, but it failed to cancel for some reason. A refund for the last month's charge will be issued in this instance.

c) a customer cannot use the features over the period they have paid for due to a system malfunction and unexpected issues caused by it.

d) a customer’s account was hacked or otherwise attacked/compromised or stolen: according to clause 5.4 in the Terms of Use, the customer is fully responsible for the security of their account and any resulting losses, damages, fees, or liabilities due to unauthorized access. However, depending on the nature and severity of the situation, we may consider a partial refund. A refund we provide in no situation will exceed the amount paid by the customer minus the actual costs incurred by us from our third-party vendors, e.g. SMS and/or payment processing service providers.

Unfortunately, we will not be able to refund unused monthly credits or the SMS credits purchased.

Please make sure you get to know our Terms of Use before starting using Omnisend.

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