Antavo is a loyalty management platform that helps businesses manage loyalty status, points, rewards, and tiers. Connect Antavo to Omnisend to synchronize loyalty data and trigger Automation Workflows based on loyalty activity.
Benefits
Sync loyalty information to customer profiles.
Track points, rewards, and loyalty tiers.
Trigger Automation Workflows based on Antavo activity.
Use loyalty data for segmentation and personalized marketing.
Receive updates from Antavo every 5 minutes.
How It Works
The Antavo integration connects to your account through the Antavo API. Omnisend checks Antavo for new and updated data every 5 minutes.
The integration synchronizes customer information, loyalty properties, and supported loyalty events.
Before You Begin
Make sure you have an active Antavo account.
Make sure you can access Antavo Management UI → Settings → API settings.
Keep your Antavo and Omnisend accounts open during setup.
Setup Process
Step 1. In Omnisend, go to Apps → search for Antavo → click Connect now.
Step 2. In Antavo Management UI, go to Settings → API settings.
Copy or generate the following credentials:
API key
API secret
The API secret is shown only once when it’s generated. It is used to sign requests and isn’t sent with them.
Step 3. Return to the Antavo connection page in Omnisend and enter the required credentials:
Enter your Antavo region.
Enter the API key.
Enter the API secret.
The region is the part after loyalty. in your Antavo admin address. For example, if your address contains loyalty.eu7, enter eu7.
Step 4. Select the integration features you want to use:
Antavo – Opt In
Antavo – Reserve Points
Antavo – Point Unspend
Antavo – Point Add
Antavo – Tier Up
Antavo – Reward
Antavo – Release Points
Antavo – Point Spend
And that's it! Once enabled, we'll start syncing events you enabled.
What Data Is Passed
Contact Fields
Antavo synchronizes the following contact fields:
Field name | Type | Description |
Standard field | The customer’s email address. | |
Phone | Standard field | The customer’s mobile phone number. |
First Name | Standard field | The customer’s first name. |
Last Name | Standard field | The customer’s last name. |
Custom Properties
Antavo adds the following custom properties to contact profiles:
Property name | Description |
| The customer’s loyalty status. |
| The customer’s current points balance. |
| The total number of points earned by the customer. |
| The total number of points spent by the customer. |
| The customer’s current loyalty tier. |
| The number of points associated with the customer’s current tier. |
| The next loyalty tier available to the customer. |
| The number of points needed to reach the next tier. |
Custom Events
We support the following loyalty events:
Feature | Description |
Antavo – Opt In | Triggered when a customer opts in to the loyalty program. |
Antavo – Reserve Points | Triggered when points are reserved for a customer. |
Antavo – Point Unspend | Triggered when previously spent points are unspent. |
Antavo – Point Add | Triggered when points are added to a customer’s balance. |
Antavo – Tier Up | Triggered when a customer moves to a higher loyalty tier. |
Antavo – Reward | Triggered when a loyalty reward is issued or applied. |
Antavo – Release Points | Triggered when reserved points are released. |
Antavo – Point Spend | Triggered when a customer spends loyalty points. |
FAQ
How often does Omnisend check Antavo for updates?
The integration polls Antavo every 5 minutes.
Where can I find the Antavo API credentials?
In Antavo Management UI, go to Settings → API settings.
What is the Antavo region?
The region is the part after loyalty. in your Antavo admin address. For example, enter eu7 if your address contains loyalty.eu7.
When can I find the API secret?
The API secret is shown only once when it’s generated. Save it securely because you may not be able to view it again.
What should I do if the connection doesn’t work?
Check that:
You entered the correct Antavo region.
The API key and API secret were copied correctly.
The API secret was generated for the correct Antavo account.
The connection was completed in Omnisend.
If the issue persists, uninstall and reinstall the app, then try again.
Didn't find the answer to your question? Reach out to our Support team through the in-app chat or at [email protected] – our team is available 24/7.