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Copy Automation Workflows
Copy Automation Workflows

Learn how to copy automation workflows within your store or different stores that you have access to

Ira avatar
Written by Ira
Updated over a week ago

The option to Copy the workflow has hidden value, as it lets you create a copy in the same account and also copy your flows between different accounts that you can access.

In this article, you will learn how to transfer your flow to another store on Omnisend.


Before you start

Key things you need to know before you start copying your automation workflows:

  • The user using the feature needs to have the necessary permissions (Owner, Admin, or Manager role) to copy the automation. For more information on user roles management, refer to the User Roles Management article.

  • The user will be able to copy the flows among the accessed stores, including those registered under the same owner and those where you only have the same user.

  • You can copy the automations between accounts on different ecommerce platforms. Just make sure you adjust the trigger accordingly.

  • Please note that, as of now, you can only copy the event-based workflows between stores of the same origin (Shopify → Shopify). You can save your emails as templates instead and move them to the needed store.

Process flow

To copy the automation workflow from one store to another, follow the steps below:

1. Navigate to the Automation tab → find the automation flow you would like to copy → choose Copy from the drop-down menu

2. In the modal, you can choose to Duplicate the flow in the same store or copy the flow to the destination store. To do the latter one, choose the destination store from the drop-down menu and click Copy.

The flow was copied! The popup message will inform you about the successful action. Just note that not all of the information might transfer, so keep reading to find out what you need to check after the automation is copied.

Data that will not transfer

When you copy your automation flow, not all of the data will be copied. We will leave some of the field blanks, such as brand-specific data, some triggers, etc. 

Here is a detailed list of the things that will not be copied:

  • Brand-specific information — Sender's name (email & SMS messages) and Sender's email

  • Destination URL and Custom link for Push notification messages

  • Automation flow-specific information:

- Product/Collection purchased and Order/Product tag trigger rules
- The segment, Custom event as a trigger
- Form/ Abandoned product / Page URL as trigger rule
- Add and Remove tags in automation
- Audience filter

We will show the error message for missing information after the flow was copied:

Once you finish the final touches on the flow, enable it to maximize the benefits of Omnisend automation. Changes made to the original flow will not be reflected in the copied flow, and vice versa.

If you didn't find the answer to your question, reach out to our Support Team through the in-app chat or at [email protected].

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