If you wish to avoid sending duplicate emails, one through Omnisend and another with Shopify, you need to disable the response sent by your store.
Since Shopify does not allow us to deactivate their order confirmation email, we suggest replacing the one from Shopify with a simple. Thank you message and for sending the actual confirmation email through Omnisend.
Changing "Thank You" Email Design
To access Thank you message editor, you need to proceed to the Order Confirmation workflow editor → click on the background of your automation → click on the Edit "Thank you!" email button.
Once you click on the button, you will be taken to the Email Builder, where you can change the design of the message. The builder for this message is limited and offers basic Quick-add Items only.
Don't try to recreate your Shopify Order Confirmation here. There will be two emails - a simple Thank You message (edited in Omnisend but sent via Shopify) and the Order Confirmation from Omnisend.
When happy with the message design, click the GET HTML button to view further instructions.
Once you copy the HTML code, you must replace the default Order Confirmation content with the one you've copied from Omnisend.
How to edit an order confirmation email in Shopify:
Click on Settings, usually located at the bottom left-hand side of the admin panel.
Once in the Settings section, select Notifications.
Scroll down to the Notifications section.
Take a glance at the top-right section and click Edit code.
Please make sure you turn on the Order Confirmation sequence in Omnisend before replacing the HTML code.
Personalization in "Thank You" Email
If you wish to add your customers' data to the content of the email message, this data should be in the format Shopify accepts.
You may add Omnisend personalization and replace it in Shopify to save time. For example:
[[contact.first_name]] ---> {{ name }}
Find more information on Shopify liquids here.
Revert to Default Order Confirmation from Shopify
If you wish to restore the default Order Confirmation email from Shopify, in your Shopify admin, proceed to Settings → Notifications → choose to edit Order Confirmation email -> scroll down to the very end and click on the Revert to default option.
Have any additional questions? Talk to us at [email protected].