Mailto links open a new email with your address prefilled when the recipient clicks the link, making it easy for customers to contact you and encouraging faster responses.
💡 Want clients to be able to call you? That’s also possible. Continue reading to learn more.
Add a Mailto Link
You can add a mailto link to a button, image, or text.
To add a Mailto link to a button or image: Click on the element → paste the Mailto link into the Link field.
To add a Mailto link to text: Select the text → click the hyperlink icon → enter your Mailto link.
Maito Use Cases
Here are the most common ways to use mailto links, from simplest to most advanced.
1. Basic Contact Link: Opens a new email with your address prefilled.
mailto:[email protected]
Inbox preview with the recipient field prefilled:
2. Add a CC Recipient: Includes a CC email address.
Inbox preview with CC'ed email:
3. Add BCC Recipients: Includes BCC recipients (hidden from others).
Inbox preview with CC'ed email:
4. Prefill the Subject Line: Adds a preset subject line.
mailto:[email protected]?subject=Contact Us
Inbox preview with the prefilled subject line:
5. Prefill Subject and Message Body: Adds both a subject line and body text.
mailto:[email protected]?subject=Delivery issues!&body=Hi there! I'm experiencing problems with my order delivery.
Here is my tracking number: #.
Problem description: .
Inbox preview with the prefilled information:
💡 Mailto links work with most email clients (Gmail, Outlook, Apple Mail). Clicking the link opens a new message window with your prefilled details.
Add Click-to-Call Links
Click-to-call links let your contact dial your number directly from the email by clicking the link.
To add a click-to-call link, add a tel: link with your phone number in international format to a button, image, or text element.
tel:+000000000000
On mobile, clicking the link opens the default calling app. On desktop, it prompts the user to select a calling app (WhatsApp, Skype, etc.).
Note: Some email clients (especially web-based or corporate clients) may not support tel: links. If click-to-call doesn't work, add your phone number as plain text so users can copy it manually.
FAQ
Why am I getting an "Invalid data provided for 'link' field" error when adding a phone number link?
This error appears when the tel: link format is incorrect. Use this exact format: always include the country code (e.g., +1), and remove all spaces, dashes, and parentheses. For example, use tel:+15551234567 instead of tel:+1-555-123-4567.
Can I add a clickable hyperlink to SMS messages?
You can't create hyperlinks in SMS messages. SMS doesn't support HTML or formatted text, so links will always appear as full URLs (e.g., https://yourstore.com). To include a link in SMS, paste the complete URL directly into your message text.
If you have any questions or need assistance, do not hesitate to contact our support team via in-app chat or at [email protected].