Mailto links allow you to create a “Contact Us” button or hyperlink in your emails. When a customer clicks it, their default email client opens a new message window ready to send with the email recipient pre-filled, making it easy for them to get in touch with you.
Adding a Mailto Link
You can add a Mailto link to a button, image, or text in your email.
To add a Mailto link to a button or image: Click on the element → paste the Mailto link into the Link field.
To add a Mailto link to text: Select the text → click the hyperlink icon → enter your Mailto link.
Maito Use Cases
Here are some common ways to use Mailto links in your emails, starting with the simplest:
1. Basic Contact Link: To open a new email draft in the recipient’s inbox with your email address prefilled, use the following code.
mailto:[email protected]
Inbox preview with the recipient field prefilled:
2. Add a CC Recipient: To include a CC email address besides your contact email, use the following code.
Inbox preview with CC'ed email:
3. Add BCC Recipients: To include BCC recipients who won’t be visible to others:
Inbox preview with CC'ed email:
4. Prefill the Subject Line: To add your preset Subject line, add text after the ?subject= tag.
mailto:[email protected]?subject=Contact Us
Inbox preview with the prefilled subject line:
5. Prefill Subject and Message Body: To add both the subject line and preset some content in the body of the message, you can add &body= tag to code.
mailto:[email protected]?subject=Delivery issues!&body=Hi there! I'm experiencing problems with my order delivery.
Here is my tracking number: #.
Problem description: .
Inbox preview with the prefilled information:
Mailto links work with most default email clients. For example, if your recipient is using Gmail, clicking the Mailto link will open a new window with the prefilled information, saving time and guiding them to provide the right details.
Add Click-to-Call Links
Another way to share your contact information is by adding a click-to-call link. When a recipient clicks this link, a small window will open with the preset phone number and an option to initiate a call directly.
tel:+000000000000
When clicked on a mobile device, the default call option opens; when opened from a Desktop, it prompts you to pick an app to make the call (e.g., WhatsApp).
Mailto and click-to-call links are simple yet effective ways to make it easier for your customers to reach out. Whether it’s through email or phone, adding these links to your messages enhances accessibility and streamlines communication. Set them up in just a few clicks and provide a smoother, more convenient experience for your audience.
If you have any questions or need assistance, do not hesitate to contact our support team via in-app chat or at [email protected].