Mailto link is a link that allows you to create a "Contact us" button in your emails. The way it works is straightforward. When placed behind a text and then clicked or tapped by your customer, it opens the default email client, and a new message creator pops up on the screen.

This link can be added to any content block having the link input field and the text.

Let's start with the most simple example that would add the "Contact Us" button to the body of your message.

1. If you only need to open the new message in the recipient's inbox, you may add the following code:

mailto:[email protected]

Inbox preview with email prefilled:

2. If you only need to open the new message in the recipient's inbox with prefilled CC email, you may add the following code:

mailto:[email protected][email protected]

Inbox preview with CC'ed email:

3. If you want to add your preset Subject line, add a text after the ?subject= tag:

mailto:[email protected]?subject=Contact Us

Inbox preview with the prefilled subject line:

4. If you want to add both, Subject line and preset some content in the body of the message, you can add &body= tag to the previous code.

mailto:[email protected]?subject=Delivery issues!&body=Hi there! I'm experiencing problems with my order delivery. 
Here is my tracking number: #.
Problem description: .

Inbox preview with the prefilled information:

Apart from this, you may also CC and BCC another email address.

  • Use CC to add more people to the email thread.

mailto:[email protected]?cc=email2.domain.com
  • Use BCC to add more people to the conversation and now show their email addresses to each other.

mailto:[email protected]?bcc=email2.domain.com

If your recipients are using Gmail, a new window will open after clicking on the Mailto link. By filling in the information for the client, we save time and explain what information is needed.

Add “Call-able” Links

Another way to provide your contact details is by adding a Call-able link. After clicking on this link, a small window with the phone number preset phone number and the option to call that number will appear.

tel:+000000000000

When clicked on a mobile device, it will open the default call option; when opened from a Desktop, it will prompt to pick an app to make the call.

If you have any questions or assistance, do not hesitate to contact our support team via in-app chat or at [email protected].

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