Audience Management

Learn how to add/ import contacts, and create contact segments in your email marketing campaigns.

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25 articles in this collection
Written by Paulius, Katherine, Paulius Sakalauskas and 1 other

Contact Profile Page

Learn how to read and update your contact's profile page and add contact tags

Written by Jurate
Updated over a week ago

Working with Contact Tags

Learn how to add, manage, import, use tags for your contacts

Written by Jurate
Updated over a week ago

Custom Properties for Contacts

Learn how you can use custom data to personalize your messages or segment your contacts

Written by Paulius
Updated over a week ago

Updating your contacts' profiles

Learn how to add new data or change the identifier

Written by Katherine
Updated over a week ago

SMS subscribers

Learn how you can work with the SMS subscribers when other channels are not available

Written by Katherine
Updated over a week ago

Location in the contacts profiles

Learn how Omnisend determines your contacts location and how you can use that data

Written by Katherine
Updated over a week ago

Subscription statuses

Contact statuses for different channels

Learn about the different status your contact can have for different communication channels and how to unsubscribe a contact

Written by Jurate
Updated over a week ago

SMS Opt-in collection

Learn how to collect SMS opt-in from your clients at the checkout on Shopify stores or via Omnisend signup forms

Written by Jurate
Updated over a week ago

Subscriber Preference Center

Learn how to enable your subscribers to update their profile and email preferences

Written by Jurate
Updated over a week ago

Non-subscribed contacts

Learn why some of your contacts are placed in the Non-subscribed contact list

Written by Jurate
Updated over a week ago

Unsubscribe page

Learn how to change the design and the wording on the Unsubscribe page

Written by Katherine
Updated over a week ago

Unsubscribing from SMS Campaigns and Automation

Learn how your customers can easily unsubscribe from your SMS campaigns or automations

Written by Paulius
Updated this week

Imports/Exports

Import from the file - define your contacts' subscription statuses

Written by Katherine
Updated over a week ago

Importing Contacts from File or Other Services

Learn how to import contacts to your Audience tab from files or third-party services

Written by Katherine
Updated over a week ago

Exporting Contacts to a file

Learn how to export your contacts to a file

Written by Jurate
Updated over a week ago

Tags vs Custom properties

Learn why and when custom properties may replace tags

Written by Katherine
Updated over a week ago

Other

Ask your contacts how frequently they want to hear from you

Learn how you can ask your contacts about the sending frequency they prefer

Written by Katherine
Updated over a week ago

Using tags for browsing behavior tracking

Learn how to use Browsing-based flows for behavior tracking

Written by Katherine
Updated over a week ago

Double Opt-In

Learn how double opt-in works, how you can set it up and benefit from it

Written by Paulius
Updated over a week ago

Data types in Omnisend

Find out what data types you can assign to the fields within customers' profiles

Written by Katherine
Updated over a week ago

Custom properties vs Custom fields

Learn more about each of the concepts and how you can use them

Written by Katherine
Updated over a week ago

Explaining and Managing Tracking Cookies

Learn what tracking cookies Omnisend uses and how to remove them if needed

Written by Paulius
Updated over a week ago

3rd Party Cookies

Written by Paulius
Updated over a week ago

FAQ

Audience — FAQ

Find the answers to the most popular and tricky questions

Written by Katherine
Updated over a week ago

Troubleshooting

Convert unsubscribed by accident contacts back to Subscribed status

Learn how to convert contact status to subscribed when you manually unsubscribed them or unsubscribed during the contact import

Written by Paulius Sakalauskas
Updated over a week ago