Audience Management

Learn how to add/ import contacts, and create contact segments in your email marketing campaigns.

21 articles in this collection
Written by Paulius, Oskar, and Ira

Working with Contact Tags

Adding tags in Omnisend in different ways

Written by Ira
Updated over a week ago

Custom Properties for Contacts

Learn how you can use custom data to personalize your messages or segment your contacts

Written by Paulius
Updated over a week ago

Updating your contacts' profiles

Learn how to add new data or change the identifier

Written by Oskar
Updated over a week ago

Managing SMS subscribers

Learn how you can work with the SMS subscribers when other channels are not available

Written by Ira
Updated over a week ago

Location in the contacts profiles

Learn how Omnisend determines your contacts location and how you can use that data

Written by Oskar
Updated over a week ago

Subscription statuses

SMS Opt-in collection

Learn how to collect SMS opt-in from your clients at the checkout on Shopify stores or via Omnisend signup forms

Written by Oskar
Updated over a week ago

Contact statuses for different channels

Learn about the statuses your contact can have for different communication channels

Written by Ira
Updated this week

Subscriber Preference Center

Learn how to enable your subscribers to update their profile and email preferences

Written by Ira
Updated over a week ago

Unsubscribe page

Learn how to change the design and the wording on the Unsubscribe page

Written by Oskar
Updated over a week ago

Non-subscribed contacts

Learn why some of your contacts are placed in the Non-subscribed contact list

Written by Ira
Updated this week

Imports/Exports

Import from the file - define your contacts' subscription statuses

Written by Oskar
Updated over a week ago

Importing Contacts from File or Other Services

Learn how to import contacts to your Audience tab from files or third-party services

Written by Oskar
Updated over a week ago

Exporting Contacts to a file

Learn how to export your contacts to a file

Written by Ira
Updated over a week ago

Tags vs Custom Properties

Learn why and when custom properties may replace tags

Written by Oskar
Updated over a week ago

Other

Using tags for browsing behavior tracking

Learn how to use Browsing-based flows for behavior tracking

Written by Oskar
Updated over a week ago

Custom properties vs Custom fields

Learn more about each of the concepts and how you can use them

Written by Oskar
Updated over a week ago

3rd Party Cookies

Written by Paulius
Updated over a week ago

Double Opt-In

Learn how double opt-in works, how you can set it up and benefit from it

Written by Ira
Updated over a week ago

Explaining and Managing Tracking Cookies

Learn what tracking cookies Omnisend uses and how to remove them if needed

Written by Paulius
Updated this week

FAQ

Audience — FAQ

Find the answers to the most popular and tricky questions

Written by Oskar
Updated over a week ago

Troubleshooting

Convert unsubscribed by accident contacts back to the Subscribed status

Learn how to convert contact status to subscribed when you manually unsubscribed them or unsubscribed during the contact import

Written by Ira
Updated over a week ago