Sender Email Address

Learn here all about sender email addresses in your Omnisend account that you use for communication with your clients

Ira avatar
Written by Ira
Updated over a week ago

To create an account with Omnisend, you will need to have an email address. We will use this email address to communicate with you. To send your email campaigns and automation to your customers, you can add different email addresses and use those for communication.

In this article, learn how to add and verify your email addresses.

Before You Start

You won't be allowed to use the email on these domains to send emails to real recipients:

  • @yahoo.com;

  • @msn.com;

  • @hotmail.com;

  • @outlook.com;

  • @live.com;

  • @gmail.com, etc.

Important: When you sign up on omnisend.com, and your registration email domain can also be used in the sender email (i.e., not yahoo.com and the ones named above), the registration email will be automatically added as your first email.

Please note that you won't be allowed to send an email from @gmail.com, @yahoo.com, etc. email due to deliverability reasons. So, to avoid this and improve your emails' inbox placement, which will definitely impact your email's performance in turn, make sure to use a sender's email on your own domain.

Important! Users who sign up through Shopify will receive an Account Confirmation email to the inbox they registered with. If the account gets verified, Omnisend will automatically add the account email as their first email.

Starting February 1st, you might notice a new email address called Shared Omnisend Email on your Email addresses page. Shared Omnisend email is the default email address provided by Omnisend. This email address will be used as the sender's address for messages sent by all users who utilize shared sender domains.

Essentially, you can use Omnisend shared email or verify your store's email on your custom domain. If you choose to use your custom domain, make sure that the sender email you add here is aligned with your custom domain. For example, if your custom domain is shop.com, then the email you add should be on the same domain, like [email protected].

Setup Process

To add your email address (the one that email recipients see in the FROM: field), go through these quick steps:

Step 1. Click on the Profile icon and go to Store settings Email addresses.

Step 2. Add a new email by clicking the Add email address button.

Step 3. Enter the email you will use to communicate with your clients and hit Save.

Step 4. Once the email is added, a verification email will be sent to your inbox to confirm the selected email.

The time to receive the verification email in your inbox can vary. Don't forget to check promotions and junk folders in case you don't find the email in the main inbox. 

Email not going through? Email us at [email protected] from the address you would like to verify, and we will do the verification manually from our end.

Finally, in the same email addresses tab, you can add more emails that can come in handy for your email marketing activities. You will have the option to delete the email at any time. 

Once setting up a campaign or email automation, just choose the verified email address from the list and use it to communicate with your clients!

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