About SMS/ad Credits
You will not be able to use SMS channel on Free or Trial plan. Only customers on our paid plans can use text messaging service - Standard, Pro and Enterprise.
If you decide you want to send SMS messages to your customers and buy SMS/ad Credits, you will be able to choose the amount you want to purchase (at least $50).
SMS prices are based on the country of the recipient and are available in Store settings > Billing > SMS pricing.
Purchasing SMS/ad credits
Before you purchase SMS/ad credits, check the SMS pricing to see how much you need to add to your account.
To purchase SMS/ad credits go to Store settings in your Omnisend account > click Refill SMS/ad credits:
Select the amount you wish to purchase (min 50$) and click Continue button. You will also have a possibility to chose the Automatically refill my credits with the same amount every time they are depleted option:
Once you are done, the selected amount of SMS/ad credits will be added to your Omnisend account.
- SMS/ad credits are NOT related to your Email credits. If you run out of Email credits please DO NOT purchase Ad Credits - check this article for information about Email credits.
- SMS/ad credits are not included in your monthly subscription payment and are held as a separate budget for your SMS message sending only.
- SMS/ad credits are non-refundable
If you have questions or need any assistance, do not hesitate to contact our Support Team, which is available 24/7 and can be reached via In-app chat or email at email@example.com