About SMS/ad Credits

Ad (Advertising) Credits are the ones that will allow you to send SMS messages to your customers using Campaigns and Automation

You will not be able to use SMS channel on Free or Trial plan. Only customers on our paid plans can use text messaging service - Standard, Pro and Enterprise. 

If you decide you want to send SMS messages to your customers and buy SMS/ad Credits, you will be able to choose the amount you want to purchase (at least $50). 

SMS prices are based on the country of the recipient and are available in Store settings > Billing > SMS pricing.

Purchasing SMS/ad credits

Before you purchase SMS/ad credits, check the SMS pricing to see how much you need to add to your account.

To purchase SMS/ad credits go to Store settings in your Omnisend account > click Refill SMS/ad credits:

Select the amount you wish to purchase (min 50$) and click Continue button. You will also have a possibility to chose the Automatically refill my credits with the same amount every time they are depleted option:

Once you are done, the selected amount of SMS/ad credits will be added to your Omnisend account.

Important notes: 

  • SMS/ad credits are NOT related to your Email credits. If you run out of Email credits please DO NOT purchase Ad Credits - check this article for information about Email credits. 
  • SMS/ad credits are not included in your monthly subscription payment and are held as a separate budget for your SMS message sending only.
  • SMS/ad credits are non-refundable

If you have questions or need any assistance, do not hesitate to contact our Support Team, which is available 24/7 and can be reached via In-app chat or email at support@omnisend.com

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