Obtaining Opt-in record

The most direct way to collect the opt-in record of your visitors is via the online Signup forms, like the ones Omnisend offers:

  • Signup Box 
  • Pop-up 
  • Wheel of Fortune
  • Landing page

You can also collect it via the integrated forms on your store.

However there are other ways the opt-in can be obtained, like the check box at checkout "accepts marketing".

If you are importing your contacts to Omnisend, make sure you have a proof of their consent to receive your promotions!

Subscribers have landed in the Non-subscribed- What should I do?

It happens sometimes that your contacts that were not collected via Omnisend Signup forms land in the Non-subscribed list, because the opt-in record was not made available by the original source of collection. Well, you do not need to worry about that, we offer you the option to move such contacts from your Non-subscribed list to the Subscribed list if you have their proof of consent.

Important! You should manually move Non-subscribes to Subscribers only if you have proof of consent for each. Omnisend will not take any responsibility for bounced emails or spam complaints that manually converted subscribers might generate.

You can always check your contacts' channel subscription status using Create segment option in the Audience tab.

To move your subscribed contacts that landed in the non-subscribed list follow the steps below:

  1. In All contacts list or a Saved segment mark the checklist next to the contact (-s) you wish to convert
  2. From the Actions drop-down menu choose Convert non-subscribers:

3.  Confirmation modal will appear, just choose which channel you have the opt in for and click Convert button:

That's it! Your non-subscribers will be given the opt-in record and moved to the Subscribed list.

Please, be aware that this increase in your Subscribed contacts number might generate adjustments in your monthly fee if your are using our Standard or Pro plan. Please, check the prices HERE.

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