Non-subscribed contacts
Learn why some of your contacts are placed in the Non-subscribed contact list
Ira avatar
Written by Ira
Updated over a week ago

The contacts added to your audience can have different subscription statuses for each channel; however, only subscribed customers can receive your marketing emails. Those contacts that provide their data (email, phone number) but do not subscribe to receive your marketing are added to Omnisend with Non-subscribed status.

In this article, we will explain what contacts may have non-subscribed status and what type of messages you can send to them.


Contacts with Non-subscribed status

First, let's answer how contacts with non-subscribed status are added to Omnisend.

The customer may provide his credentials and do not opt-in to receive your marketing, while:

  • placing the order;

  • abandoning a cart;

  • creating an account in your store;

  • contacts import from the file (check the status mapping instruction).

There are a few ways to connect with your customers if they don't opt in to your marketing. That's why opt-in collection should take a special place within your marketing strategy.

๐Ÿ’ฌ Check our blog article to learn 7 Proven Ways to Convert Your Visitors into Newsletter Subscribers.

Messages sent to non-subscribed customers

In contrast to marketing campaigns, automated emails can be triggered at different stages of your customer's journey. Since these messages are related to your contacts' orders or the products they found interesting, Omnisend triggers an automation workflow for them.

You may see the complete list of the message types and contact statuses correspondence in the table below.

Learn more about the SMS channel and message types that can be sent to different contacts here.

๐Ÿ’ก If you don't want to send the message from the Abandonment series to the non-subscribed contacts, you may add an Exit condition to verify your contact status before sending the message.

Note! Workflows based on Custom Events will send messages to unsubscribers. If you don't want them to, add the audience filter and the exit condition, as shown here.

Collect customers' opt-ins

The best way to collect your contacts' opt-ins is through the Signup forms created in Omnisend. You may find the Popup, Signup Box, Wheel of Fortune, and Landing page here. You can also collect it via the integrated forms in your store.

Other ways to obtain your customers' opt-ins in your store include the 'Accept marketing' checkbox at the check-out or the import of the contacts with subscribed status from the integrated apps.

If your e-commerce platform doesn't offer the checkbox at the check-out page, all contacts will be synced with non-subscribed status. As one of the workarounds, we suggest adding a link to the Landing Page signup form to the content of your transactional message. It may even help you re-engage the contacts that didn't check the checkbox or give you a chance to ask a few more questions by adding several input fields to the subscription form.

๐Ÿ’ฌ Check our article to find out how you can use our Signup forms to collect more information about your contacts.

Convert non-subscribed contacts

Your contacts' opt-ins are captured with the service differently than Omnisend. In that case, you do not need to worry. There is an option to convert your Non-subscribed contacts to Subscribers.

โš ๏ธ You should convert your contacts manually only if you have proof of consent for each of them. Omnisend will not be responsible for bounced emails or spam complaints that manually converted subscribers may generate.

You can always check your contacts' channel subscription status using Create segment option in the Audience tab.

To convert your Non-subscribed contacts to Subscribers, follow the steps below:

1. In the Saved segment settings, mark the checklist next to the contact (-s) you wish to convert.

2. From the Actions drop-down menu, choose Convert to subscribed.

3. The Confirmation modal will appear; choose which channel you have the opt-in for and click on the Convert button:

That's it! Your non-subscribers will be given the opt-in record and moved to the Subscribed list.

โš ๏ธ Be aware that this increase in your Subscribed contacts number might generate adjustments in your monthly fee if you use our Standard or Pro plan. Please, check the prices HERE.

If you didn't find the answer to your question, reach out to our Support Team via in-app chat or at [email protected].

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