Obtaining Opt-in record

The most direct way to collect the opt-in record of your visitors is via the online Signup forms, like the ones Omnisend offers:

  • Signup Box 
  • Pop-up 
  • Wheel of Fortune
  • Landing page

You can also collect it via the integrated forms on your store.

However there are other ways the opt-in can be obtained, like the check box at checkout "accepts marketing".

If you are importing your contacts and have proof of their consent, make sure you mark the following checkbox during the import.


Subscribers have landed in the Non-subscribed- What should I do?

It happens sometimes that your contacts that were not collected via Omnisend Signup forms land in the Non-subscribed list, because the opt-in record was not made available by the original source of collection. Well, you do not need to worry about that, we offer you the option to move such contacts from your Non-subscribed list to the Subscribed list.

Important! You should manually move Non-subscribes to Subscribers only if you have proof of consent for each. Omnisend will not take any responsibility for bounced emails or spam complaints that might generate manually converted Subscribers. 

To move your Subscribed contacts that landed in the Non-subscribed list please go to All Contacts and check for the following message:

Once you click on "here" you will get this message:

Again click on "here" and you will get the final step. Once you mark that you confirm having permission, the Confirm button will be activated, click on it and those Non-subscribers will be given the opt-in record and moved to the Subscribed list.

Please, be aware that this increase in your Subscribed contacts number might generate adjustments in your monthly fee if your are using our Standard or Pro plan. Please, check the prices HERE.

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