At Omnisend, we provide you with the ability to offer a multi-channel experience to your customers. However, each has certain restrictions and ways to collect your customers' opt-ins. Continue reading this article to learn more about the different statuses for each channel.

Before you Begin
​Contact Statuses
​Subscription Status VS Marketing Add
​Identifying Subscription Status
​

Each channel has three different statuses. Here is a brief explanation:

Each channel defines what statuses and when each of your contacts can have. Omnisend determines what type of messages your contacts can get depending on the contact status.

While the non-promotional (order-related) Email can be sent to all contacts, despite their subscription status, SMS and Push Notification can be sent to subscribed contacts only.

The table below defines which SMS types can be sent to different types of contacts in your Audience. Please be aware that according to CTIA regulations, transitional messages like Order, Shipping, and Cancellation Confirmations are not and will not be delivered to the US market. Therefore, these types of messages can only be sent to subscribed contacts in your Audience.

To see what channel your client is subscribed to, use the Segmenting functionality in the Audience tab → Segments list. 

To select only those contacts who subscribed to one of your channels, choose Create segment → Create from Scratch →Add Filter → Subscription channel is subscribed → Choose the channel.

To see the Non-subscribed or Unsubscribed for particular channel contacts, use the same filtering functionality; choose the status you need to see.

If you are still looking for the answer to your question, reach out to our Support Team via in-app chat or at [email protected].