At Omnisend, we provide you with the ability to offer a multi-channel experience to your customers. However, each has certain restrictions and ways to collect your customers' opt-ins. Continue reading this article to learn more about the different statuses for each channel.

Each channel has three different statuses. Here is a brief explanation:

Each channel defines what statuses and when each of your contacts can have. Automations are configured based on these statuses, but you have full control to review and adjust workflow channel settings as you prefer.

The tables below outline which contacts, based on their channel subscription status, will receive automated messages. You can use this as a guide to understand how contacts are handled and make adjustments based on your needs.

The table below defines which SMS types can be sent to different types of contacts in your Audience. Please be aware that according to CTIA regulations, transactional messages like Order, Shipping, and Cancellation Confirmations are not and will not be delivered to the US market. This is because CTIA requires all SMS recipients to provide explicit opt-in consent, even for transactional messages. Therefore, these types of messages can only be sent to subscribed contacts in your Audience.

To see what channel your client is subscribed to, use the Segmenting functionality in the Audience tab → Segments list. 

To select only those contacts who subscribed to one of your channels, choose Create segment → Create from Scratch →Add Filter → Subscription channel is subscribed → Choose the channel.

To see the Non-subscribed or Unsubscribed for particular channel contacts, use the same filtering functionality; choose the status you need to see.

If you are still unable to find the answer to your question, contact our Support Team via in-app chat or at [email protected].