To transfer the information collected in Omnisend, you may export your contacts list to the file. In this article, we will walk you through the process and provide some insights on the data available for the export.

Exporting your contacts

There are four ways to export your contacts:

  • Use the Create New export option available in the Audience tab, to export all contacts;
  • Use the Export option in the Saved segments tab, to export contacts from a particular Segment;
  • Use the Export option in the Tags tab, to export all contacts having a tag;
  • Use the Export option in the customer profile to export detailed reporting for a single customer.

New export

To export your contacts, proceed to the Audience -> Export page -> click on the New Export button.

Then you will see a menu, listing different options for your contacts Export. Here, you should choose the statuses exported contacts should have: All contacts; Subscribed to email; Non-subscribed to email; Unsubscribed from email.

After that, the file for export will be created. Find it in the Export tab and click on the Download button.

Check this recording for the step-by-step guidance.

Saved segments and Tags

You can also export contacts that belong to a Segment or those that have a particular tag. Both options are pretty similar. You need to proceed to the Audience -> Saved segments or Tags -> find the relevant segment or tag and click Export

As soon as your export is finished, you will find it in the Exports tab. Click Download and save it to your device. You will find information related to the channels subscription statuses in the exported file.

Export from the customer profile

To export the information about a single contact, go to Audience tab -> find the contact -> click on its profile to open -> click on the Export button.

This option allows you to export a very detailed reporting about your contacts but is suitable only in case you need to export the data for several contacts. The Export process may take up to 10 minutes per contact.

Exported file

The exported file will have a .csv format. So make sure to convert it to .xlsx before opening it in Excel.

See the short overview of the exported file:

Exported data includes:

Date added                              Country code
First name State
Last name Address
Email Zip code
Email subscription status Date of birth
Email consent Gender
Phone number Tags (single column)
SMS subscription status Segments (single column)
SMS consent Email opt-in date
Browser push notifications status Email opt-out date
City Custom properties (multiple columns)
Country

💡 In the file, all of the tags and Segments are recorded to a single field and separated with commas. If you wish to separate them into different rows, check this instruction.


If you wish to re-import your contacts, follow the instructions in Importing Contacts from File or Other Services article.

Have any additional questions? Feel free to contact our Support Team through the chat line or at support@omnisend.com.

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