Omnisend lets you export your contacts data to a CSV file for reporting, analysis, compliance needs, etc.
This article walks you through how to export your contacts and what data is included in the export file.
Before You Begin
Only users with Owner, Admin, or Analyst roles can export contacts.
All export files are stored under Audience → Exports. Only single contact exports are sent via email.
Most exports complete within a few minutes. Smaller lists (under 10,000 contacts) typically finish in under 1 minute, while larger lists (100,000+ contacts) may take several minutes.
How to Export Contacts
In Omnisend, you can export your contacts in four ways depending on your needs.
Export Contacts from Exports
Step 1. To export your entire Contacts list, proceed to the Audience → Export page → click New Export.
Step 2. Choose the statuses to export:
All contacts,
Contacts by email subscription status;
Contacts in a specific segment, or;
Contacts with a specific tag.
Step 3. Click Export.
Step 4. Find the file in the Export tab → click the Download button.
Export Contacts from a Segment
Apart from the Exports page, you can also export contacts belonging to a specific Segment.
Step 1. Go to Audience → Segments and find the segment you want to export → Click Export next to the segment name.
Step 2. Go to Audience → Exports and click Download when ready.
Note: If your segment contains 0 contacts, the export will be empty. Verify your segment has contacts before exporting.
Export Contacts with a Specific Tag
You can also export contacts that share any selected tag.
Step 1. Go to Audience → Tags and find the tag you want to export → Click Export next to the tag name.
Step 2. Go to Audience → Exports and click Download when ready.
Export a Single Contact
If you need to export data for just one contact, you can do so directly from their contact profile.
Step 1. Go to Audience → Contacts, locate the contact, and click to open their profile. Then click Export in the top right.
Step 2. You’ll receive an email with a download link to the contact’s data.
Note: The download link will be available for 24 hours only.
💡 This option allows you to export a detailed report about your contacts, but is best suited for small-scale exports. The process may take up to 10 minutes per contact.
What's in the Exported File
The exported file is in CSV format. If you're opening it in Excel, convert it to .xlsx first to preserve formatting.
Exported data includes:
Date added Browser push notifications status
First name City
Last name Country code
Email State
Email subscription status Address
Email consent Zip code
Email opt-in date Date of birth
Email opt-out date Gender
Phone number Tags (single column)
SMS subscription status Segments (single column)
SMS consent Custom properties (multiple columns)
SMS opt-in date
SMS opt-out date
💡 Tip: Tags and Segments appear in a single field, separated by commas. To split them into separate rows, follow these instructions.
FAQ
How long does it take to export contacts?
Most exports complete in a few minutes. Small lists (under 10,000) finish in under 1 minute. Larger lists (100,000+) may take several minutes. Individual contact profile exports can take up to 10 minutes per contact.
Does exporting contacts affect their subscription status?
No. Exporting contacts is view-only and doesn't change subscription statuses, tags, segments, or any other data.
My export isn't showing in the Exports tab. What should I do?
Try the following steps:
Refresh the page: Go to Audience → Exports and refresh your browser.
Check your user role: Only users with Owner, Admin, or Analyst roles can see export files.
Give it time: Large exports (100,000+ contacts) may take up to 10 minutes to appear.
Retry the export: If nothing shows up, try running the export again.
Still stuck? Contact our Support Team for help. We're available via in-app chat or [email protected].
Can I automate or schedule recurring exports?
Omnisend doesn't currently support scheduled or automated exports. You need to manually create each export from Audience → Exports.
Have any additional questions? Feel free to contact our Support Team via chat or at [email protected].