Involve.me is a 3rd party app which provides tools to create personalized interactions at every step of the customer journey. Integrate involve.me with Omnisend and pass all contact data collected with your involve.me Projects.
To integrate involve.me with Omnisend create the API key the following way:
Store settings ➡️ Integrations & API ➡️ API Keys ➡️ Create API Key
Then open your Involve account and proceed to Integrations tab. Then select Organization level option if you want to all your Projects to pass data to Omnisend. Otherwise select Projects level option and select specific Project that you want to integrate with Omnisend.
On the next step, find Omnisend and insert API key that you've generated in Omnisend.
Keep in mind that you should have opt-in box added to your Project. Otherwise, data won't be sent to Omnisend.
Also, click on opt-in box block ➡️ Content ➡️Options ➡️ Send data to ➡️ select Omnisend.
That's it! Once you publish the project, all contacts that will fill it out will be passed to your Omnisend store.
What data is passed to Omnisend
The integration will send email and default properties automatically, including:
Form fields element mapped to corresponding properties in Omnisend
Form fields mapped to custom properties in Omnisend
correct: number of correctly answered questions
score: sum of all the points in the quiz
outcome_points: total points for the determining outcome
calculator: result from the calculator element
ca_xxxxxx: if you have more than one calculator element, calculator ID is passed as custom property name, so you'll be able to differentiate one calculator from another
outcome: Which outcome the participant got for multiple outcome projects (only if the project has outcomes)
embed_url: for the website where the project was embedded
remote_id: if the submission has the parameter
involveme_project to save the involve.me project name
Map custom properties
If you're collecting custom properties with your involve.me projects (e.g. answers to questions) and want to pass them to Omnisend, you need to map these properties manually. To do this go to Projects tab ➡️ select needed project ➡️click on Integrations.
Find Omnisend integration ➡️ Configure ➡️ Map Custom Fields.
Select the property names for the fields that you want to pass to Omnisend and Save mapping.
Tag contacts passed from involve.me
Make sure to enable this box to pass your Project Name as tag to Omnisend to be able to segment by this tag later.
Testing the Integration: Once a user completes the survey, check the Analytics of the project -> Select the Responses [ ] menu -> Select a submission. On the right pane, scroll down the page until the "INTEGRATIONS" section.
The Omnisend icon should be displayed with a status: "Successful".
If the Omnisend icon is not present, it is not integrated with the project. If it is greyed out, the Integration is present but has not been triggered. Other statuses include Pending or an Error description that can be used to further troubleshoot the issue if necessary.
If you have any trouble setting up this integration, please contact support.
Send automated emails to involve.me contacts
To send automated emails to involve.me contacts create a segment based on your involve.me Project Name tag.
Once the segment is created, create an automation workflow based on Contact enters a segment trigger and select your segment as trigger filter.
Send survey to customers who placed an order to collect feedback. You can find a lot of great templates in your involve.me account ➡️ Templates ➡️ Categories ➡️ Surveys. Then send a link to your survey with your order follow-up email.
Send discount code for next order to everybody who'll fill out this form. To do this create a segment based on the your Project Name tag. Then create automation for this segment.
You can go further and split by the rate that customer has left ➡️ send different emails based on the rate. Make sure to pass answers to the survey to Omnisend using custom properties. Then create a segment of customers who left 4-5 rate.
Then use this segment as split rule in the automation that you've created.
Feel free to play around to find more benefits out of this integration 🚀