ShippingChimp helps eCommerce brands to offer real-time personalized shipping notifications to shoppers. Engage your shoppers with post-purchase offers converting them into loyal customers and improve repeat purchases.

When you integrate Omnisend with ShippingChimp, you will be able to reach the right customers with the personalized content based on the shipping information that ShippingChimp tracks.

Contents

Benefits
Setup process
How it works
FAQ

Benefits

With ShippingChimp integration you can:
- Provide Amazon-like real-time Post-Purchase delivery notifications from pickup to delivery
- Predict delivery delays and alert your customers via email/SMS

Setup process

Firstly, create a new API key for ShippingChimp and copy the key itself.

Then open the ShippingChimp app -> go to Integration tab -> Non-integrated -> select Ticketing section and Configure your Omnisend integration.

On the next step, you need to insert the API key, you've created on step 1:

Click 'Save' and the integration will be enabled.

How it works

Once the ShippingChimp app is connected, Omnisend will trigger the following events:

Create automation workflows based on these events and send Shipping updates to your customer on each stage of the delivery:

Also, you can include shipping details in the email you're sending to your customers using personalization tags. For example, here's how you can send the estimated delivery time in the subject line:

FAQ

Is it possible to send shipping updates via the SMS channel? Yes, just add SMS block to your workflow and insert all needed info. Here's how your SMS can look like:

Note! If you're not collecting phone numbers on the checkout or it's not a required field, make sure to add an email to your workflow in case the phone number won't be present.

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