Attentive is a third-party app that empowers the most innovative brands to create meaningful interactions through personalized text messaging. By integrating Attentive with Omnisend, you can sync your Attentive subscribers to your Omnisend audience.
Benefits
Integrate Attentive with Omnisend and pass all the contact information collected by your Attentive Signup forms to Omnisend. Send welcome emails to all customers collected by Attentive Signup forms through Omnisend. Use collected data to segment your customers and personalize your emails.
Setup Process
Step 1. In Omnisend, go to Apps → Search for "Attentive" → Click "Connect Now" → Copy an API Key.
Step 2. Open your Attentive account and go to Marketplace. Search for Omnisend and select it.
Step 3. Insert the API key you generated in your Omnisend account, enable the toggles you want, and save changes.
Step 4. In Omnisend, check the box confirming all steps are complete.
Once you collect a new email address or phone number, it'll be passed to Omnisend.
Note: Contacts collected before enabling the integration won't be synced to Omnisend. Only new contacts will be synced through the integration.
Welcome Email for Attentive Subscribers
Attentive subscribers can trigger our default welcome workflow based on the opt-in trigger. So, if you want it to work this way, you may keep on using the default welcome workflow for Attentive subscribers. However, if you want to send a follow-up email to contacts who have filled out an Attentive signup form, even though they were already in Omnisend, you'll need to set up a separate workflow for Attentive subscribers, as explained below.
Along with email address and phone number, Attentive passes a source: attentive tag that you can use to identify Attentive subscribers. To send welcome emails to contacts passed from the Attentive app, you'll need to create a segment based on the source: attentive tag.
Then create Welcome automation by going to the Automation tab → New Workflow → Create from scratch.
Then set the trigger to Entered a Segment and select the segment you just created.
Edit the content to be sent to Attentive subscribers if you want, then enable the automation. All contacts synced from the Attentive app will receive communication from your welcome workflow.
Note: If you've set up a separate workflow for Attentive subscribers, make sure to exclude them from your default welcome workflow using the 'Signup' trigger, if you have one. So, they won't receive duplicate emails.
Didn't find the answer to your question? Reach out to our support team through the in-app chat or at [email protected] – our team is available 24/7.