Scheduling lets you control exactly when a signup form appears on your site - ideal for seasonal promotions, holiday campaigns, and time-limited offers. Set a start date, an end date, or both, and the form will go live and stop automatically.
Before You Begin
Scheduling is available for popup, flyout, and landing page signup forms. Embedded signup forms do not support scheduling. If you need a form that starts or stops automatically, use one of the supported form types instead.
Scheduling controls when an enabled form is visible — it does not activate the form. You must also click Enable for scheduling to take effect.
If you select a date without setting a specific time, the form goes live at 12:00 AM in your store's timezone. If you select both a date and a time, the form activates at that exact time. Your store's timezone is set in Store Settings → Contact information (scroll to the bottom of the page).
Setup Process
Step 1. Go to the Forms tab. Create a new signup form (landing page, flyout, or popup), or open an existing one and click Edit.
Step 2. Style your form. You can update the title, description, image, and data fields, including phone number, birthday, or custom fields.
💬 Learn more: Items You Can Add To Your Signup Forms.
Step 3. Go to Behavior settings → Scheduling. Choose when to start showing the form, when to stop, or both.
Select Start Date:
Click Select start date to set when the form begins appearing on your site.
The time you select follows your store's timezone (e.g., GMT +02:00).
Select End Date:
Click Select end date to set when the form stops displaying.
The form turns off automatically after this time - no manual action needed.
Select Both Start and End Dates:
Use this option for promotions with a defined window (e.g., a Black Friday sale).
The form appears automatically at the start date and disappears after the end date.
Review the Schedule:
Once set, your dates appear in the format
Dec 12, 2024, 12:02:00 PM. Double-check them against your campaign plan before enabling.
Step 4. Once you're happy with the design and schedule, click Enable to activate the form.
⚠️ Important: Scheduling only works when the form is enabled. A scheduled form that has not been enabled will not appear at any time, even if the start date has passed.
Not Available Message
When a visitor clicks a landing page link before its start date or after its end date, they see a "Not available" message instead of the form. This is expected behavior for all scheduled landing pages.
You can customize this message so visitors understand whether the offer hasn't started yet or has already ended. Click Not Available in the bottom menu of the form editor to edit the text.
FAQ
Will the form work if I schedule it but forget to enable it?
No. If a form is saved but not enabled, it will not appear, regardless of the schedule. Once you enable the form, scheduling takes effect. The form will remain listed as Enabled in the Forms tab even after its end date passes, but it will no longer display on your site. To check whether your form is currently active, open the form editor and confirm that today's date falls within your scheduled window.
My form is enabled but not showing on my site. What should I check?
Check two things:
The form is enabled: Go to Forms and confirm the form shows as Enabled.
The current date is within the scheduled window: Open the form editor → Behavior settings → Scheduling and verify today's date falls between your start and end dates. If the start date is in the future, the form won't appear yet. If the end date has passed, the form has stopped displaying even though it still shows as Enabled in the Forms tab.
Can I schedule an embedded signup form?
No. Scheduling is only available for popup, flyout, and landing page forms. If you open an embedded form's Behavior settings, the Scheduling option will not appear. To use scheduling, switch to a popup, flyout, or landing page form type.
What timezone do the scheduled times follow?
All scheduled times follow the timezone set in your Store Settings → Store information.
I want the form to show immediately. Do I need to set a start date?
No. If you leave Select start date unchecked and click Enable, the form goes live right away. A start date is only needed when you want the form to begin on a future date.
Need help with any of these features? Contact us at [email protected] or via in-app chat. We are here to help!