Easyship is a 3rd party app that is designed to manage every aspect of your shipping from getting a quote to tracking, all in one dashboard.
When you integrate Omnisend and Easyship, you will be able to reach the right customers with personalized content based on the shipping information that Easyship tracks.
With Easyship integration you can:
Send emails and SMS updates based on the order statuses;
Provide your customers with an option to track their order shipment
Here is how you can simply integrate Easyship with Omnisend:
1. Click on your brand name in the top right corner -> open Apps tab:
2. Find the Easyship app and click the 'Connect now' button.
3. To connect with Easyship, you will need to paste your unique access token from Easyship for us to be able to access your account information. To do that, follow these steps:
a) In your Easyship account navigate to Connect - New integration -> select API Integration.
b) Enter your integration name, i.e. Omnisend, -> click Connect.
c) The new integration will be created, so expand its Production API settings -> copy the Access token.
d) Paste the Access token to Omnisend.
4. Next, you will need to create a new webhook in Easyship so that all the data related to clients' shipment updates would be sent to your Omnisend account. To do that, follow these steps:
a) In your Easyship account Connect section open Webhooks > click Add new webhook.
b) Copy your unique webhook URL from Omnisend which is displayed when connecting Easyship
c) Paste the webhook URL in Easyship while creating the new webhook
d) Select event types: shipment.cancelled, shipment.label.created and shipment.tracking.status.changed -> then click Create.
5. When webhook is created, copy your Easyship webhook’s secret key.
6. Paste the Easyship webhook’s secret key in Omnisend.
7. Activate newly created webhook in Easyship App -> click Save.
7. Click Connect Easyship integration in Omnisend
You will get a success message to inform you, that the app was connected successfully. The Custom events in Omnisend App will be created and will be triggered accordingly.
How it works
Once Easyship App is enabled, custom events are created in Omnisend. Those will be triggered accordingly:
EasyShip Label Created - once the label for the shipment is created;
EasyShip Status Changed - once the status of the shipment is changed in Easyship;
EasyShip Shipment Canceled - once the shipment is canceled.
More, all of the events have custom fields that could be used for the personalization of the messages:
Easyship shipment id
Destination address line 1
Destination address line 2
Destination postal code
Destination phone number
Min Delivery Time
Max Delivery Time
You may find these events in your Omnisend account settings by navigating to Profile menu -> Store Settings -> Integrations & API -> Custom events. You may see the short overview of the event in the screenshot presented below:
Later, these events can be used to trigger the Automation workflows in Omnisend.
After specifying the primary trigger in the workflow settings, you may also target your automation based on the information passed with the event and use it in the Trigger filter or the Split block settings. For example, you can have single automation with the trigger set to EasyShip Status Changed and an arbitrary number of the workflow for any of the Shipment statuses.
⚠️ Make sure the Frequency setting of the trigger is disabled so that the same customer could enter the workflow every time the shipment status updates.
Also, make sure you have different flows for each of the statuses. You can't use the Split block if the order status doesn't change right away.
Custom properties may also be used to insert personalized information for each of your customers. You may add your customers' profile data and the information passed by ShipStation to any of your messages.
All of these data can be added to the Email message as well. For example, the Tracking Link can be added to the corresponding button.
Classic email builder preview:
New email builder preview:
If you have any questions or any assistance, do not hesitate to contact our support team at [email protected].