MultiParcels is a 3rd party app that will help you make importing, managing, & shipping your customers' orders efficient. When you integrate Omnisend and MultiParcels together, you will be able to reach the right customers with the personalized content based on the shipping information that MultiParcels tracks.
Contents
Benefits
With MultiParcels integration you can:
Send emails and SMS updates based on the order statuses;
Provide your customers with an option to track their order shipment
Setup process
Firstly, create a new API key for MultiParcels and copy the key itself.
Then open your MultiParcels account and go to the Integrations tab. You'll see Omnisend under Marketing category, click Use button.
Insert the API key that you've created on the first step and click save.
That's it! Integration is enabled. You have an option to disable whenever you want.
How it works
Once the MultiParcels app is connected, Omnisend will trigger the following events:
MultiParcels: Shipment label created - the event will be triggered for the email address associated with that particular parcel for which the packing process has started.
MultiParcels: Shipment in transit - the event will be triggered for the email address associated with that particular parcel which has been picked up by the courier or put in the self service terminal.
MultiParcels: Shipment delivered - the event will be triggered for the email address associated with that particular parcel that has been delivered.
Later, these events can be used in the Automation workflow trigger settings.
Also, you may target your automation based on the custom properties MultiParcels app is passing to Omnisend by using split block or trigger filter settings.
For example, in the screenshot attached below, we are sending different messages based on the carrier.
FAQ
Is it possible to add a tracking code to my email? Yes, just use [[custom_event.tracking_code]] personalization tag and add it to any part of your email.