Integration with Tidio

Learn how to integrate Tidio Live Chat with your Omnisend account

Edgaras Vaninas avatar
Written by Edgaras Vaninas
Updated over a week ago

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team.

Tidio logo

Setup process

Firstly, create an API key. To do this click on your brand name in the top right corner -> Store settings:

Click on the 'API keys' section:

Then click the 'Create API Key' button:

Enter the name of your API key, keep default settings and click 'Save':

Now open your Tidio admin panel, go to Settings > General > Integrations > Search for Omnisend > click on Omnisend logo:

Now you need to create a new connection. To do so, select New authentication.


Paste the API key into the corresponding field and create a name for this authentication:


You are all set. Your integration with Omnisend is ready. Now you can add new subscribers from Tidio to Omnisend.


What Data is Passed

New email addresses are synced to Omnisend with subscribed to Email channel status from Tidio in a few scenarios:

Pre-Chat Survey

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Omnisend list.


Manual status update

You can change a user’s subscriber status manually. When you change it to 'Subscribed,' we will pass the user's email to Omnisend.



You can add subscribers to Omnisend using a chatbot and the ‘Subscribe for Mailing’ node. When you collect an email address using such a chatbot, we pass it automatically to your Omnisend list.


If you still have any questions or need any assistance, feel free to contact us at [email protected].

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