Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution for your team.

Step 1. Create an API Key. In Omnisend, go to → Apps → Search for "Tidio" → Click on "Connect Now" → Copy an API Key.

Step 2. Now open your Tidio admin panel, go to Settings > General > Integrations > Search for Omnisend > click on Omnisend logo:

Step 3. Create a new connection. To do so, select New authentication.

Step 4. Paste the API key into the corresponding field and create a name for this authentication:

Step 5. In Omnisend, check the box that all the steps are done and confirm the changes.

You are all set. Your integration with Omnisend is ready. Now you can add new subscribers from Tidio to Omnisend.

New email addresses are synced to Omnisend with subscribed to Email channel status from Tidio in a few scenarios:

When you have the Pre-Chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Omnisend list.

You can change a user’s subscriber status manually. When you change it to 'Subscribed,' we will pass the user's email to Omnisend.

You can add subscribers to Omnisend using a chatbot and the ‘Subscribe for Mailing’ node. When you collect an email address using such a chatbot, we pass it automatically to your Omnisend list.

If you still have any questions or need any assistance, feel free to contact us at [email protected].