This user guide provides step-by-step instructions on how to enable the Call Forwarding feature, allowing your subscribers to call your business number after receiving SMS messages from your Omnisend phone number.
Before You Begin
This feature is applicable to the US market only and requires your toll-free number to be verified.
This feature works in compliance with the Florida Telephone Solicitation Act (FTSA) for the US market.
This feature allows your SMS subscribers to easily initiate a call to your business number directly from their SMS messages.
How It Works
In essence, the Call Forwarding feature simplifies the process for your customers to call you. They only need to dial the number from the SMS they received from you through Omnisend, and we ensure that the call is directed to your business phone.
This streamlines communication and makes it easy for your customers to reach you. See the detailed process below:
Enabling the Feature. When you decide to offer your customers the option to call you, this means you activate the Call Forwarding feature. You will find detailed instructions on how to do that below.
Providing Your Number. As part of this process, you share a specific business number with us, the one you want to be reached at.
Sending SMS. You send SMS messages to your subscribers, and these messages are sent from a unique number that you receive from us or the toll-free phone number that you transfer to Omnisend (found in your Store Settings → SMS).
Your Customer Decides to Call You. If your customer wishes to call you in response to the SMS, they can simply dial the number from which they received the message.
Automatic Redirection. When your customer dials this number, we take care of automatically redirecting the call to the business phone number you provided to us.
Connection Established. Once the call is redirected, you and your customer are connected, allowing you to have a conversation directly.
Enabling Call Forwarding
Step 1. Navigate to Store Settings → SMS.
Step 2. Click Provide Your Phone Number. You need to enter the phone number you want your subscribers to call back.
Step 3. Enter Your Business Number. After entering the phone number, click the "Submit" button to confirm your choice.
Step 4. Enable Call Forwarding Option. Click on the toggle under the Call Forwarding option.
By following these easy steps, you can enable the Call Forwarding feature, allowing your contacts to call you directly from SMS messages in accordance with US regulations.
If you encounter any issues or require further assistance, please contact our customer support team. We are here 24/7 via in-app chat or at [email protected].