Customer profile tracking is designed to help you do successful marketing by tracking your audience engagement. With Omnisend, you can track what your customers are interested in, what pages and products they view, what they buy or intend to buy, and more.


Before you start
Using Customer Profile
Marketing events timeline

Before you start

The customer Profile tracking feature tracks the activity of users who have already subscribed to your newsletters. It is available for users on all platforms, and you can use the feature if you are on a Free, Standard, or Pro plan. However, there is a difference in the period of saved Website tracking events, depending on your pricing plan. 

  • Free plan users → 1 month of feed events;

  • Standard→ 6 months of feed events.

  • Pro → 18 months of feed events.

Using Customer Profile

We use a snippet to track customer activity, which is added differently based on your store's platform:

  • Automatically added for Shopify

  • Automatically or by user for Bigcommerce

  • API by the user using API documentation

You can view customer profiles by going to Audience and choosing a specific contact or a contact within a segment. 

Once you are on the Contact Profile Page, in the Activity Tab, you will see how many sessions your contact had.

When you expand the Session view, Omnisend will give you an overview of all your customer's actions. Those could be:

  • Product viewed

  • Category viewed

  • Other page viewed

  • Product added to cart

  • Product removed from cart

  • Checkout started

  • Order placed

You can also navigate to the Orders tab to see what orders your contact made and the Products tab to have an overview of what products your customer was interested in (viewed, added to cart, etc.). The Products tab under the contact's profile shows the customer's live activity on the website regarding products specifically. It's not showing the products that were ordered in past orders.

Important note: see below the events you will see based on the e-commerce platform you use:

Event data will give you a profile view of your contact that you can use for smart marketing. You can then send Browse abandonment emails or Product abandonment to get your customer to return and make the purchase. Read more about different automation emails available on Omnisend here.

Moreover, you can analyze in-depth what your customers are most interested in, which products are trending, and which do not get enough interest. Analyzing customer behavior with Omnisend can truly help you get more sales!

Marketing events timeline

You can track marketing events your user went through. This info is visible on a single contact level, meaning that you will see this data for each separate customer on their customer profile.

You can see what emails, SMS, and push notifications are sent to the subscribers on their profiles. Sent/opened/clicked events, all subscription channels - email/SMS/push notifications, and both campaigns and automations are supported.

Note! For now, you can only see the 50 most recent marketing events.

Still, have questions? Contact our Support Team.

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