Sometimes, you might want to change email preferences or update a profile for an existing subscriber to include them in more deals you have to offer. For example, if you have an email preference group, such as promotions for dog versus cat products, your subscribers may want to update their mailing subscriptions if they get another pet. Or you might want to collect additional information about your subscriber profile to be able to send more targeted content to them.

Give your customers an option to manage their preferences by adding a Preference management page to your email campaigns and promotional automated messages. In this article, we will show how to set up a Preference management page and how to add it to the promotional messages you send out.

1. To set up your Preference management page, go to Store settings on your Profile menu → Store Settings → click Preference management.

2. You will then be redirected to the Preference management page editor, where you can add more fields to your preference page.

3. Add the fields you wish your customers to update, such as what kind of product category they are shopping for; more contact details, i.e., phone number field, so you could start sending SMS messages to them; a possibility to update the communication channel they prefer, and more.

4. Once you are happy with the Preference management page setup, click the Update & Save button.

You have just set up your Preference management page; continue reading to learn how to share it with your customers.

Note! Preference Center and unsubscribe link clicks are not attributed to the click count of the email.

You can add the link to the Preference Management page to both Campaigns and Automations and even to different channels (Email, SMS, and Push Notification). The link can be added to the Email's footer or the message's body using the Personalization menu.

By default, the link to the Preference Management page link is added to the footer block, where you can keep it or delete it when it's not needed.

You can also add the link to the Preference Management page anywhere in the body of the Email, SMS, or Push Notification using the Personalization menu option. The link can be added anywhere in the content of the message or to the Button content block.

Click on the personalization sign next to any link field in your email → Preference center link.

Note! You won't see this item on the menu for Transactional messages.

It is recommended to start the conversation with your contacts by asking them to share their preference, leave feedback, etc. Among other options, you may also ask your contacts how frequently they want to hear from you. Is it a couple of times per week or once a month?

The complete set-up will consist of the following stages:

Go to the subscriber Preference page: Store Settings → Preference management or in the Newsletter editor.

After you start collecting your contacts' properties, you can use them to Segment your contacts based on the value they choose. Note, that under custom properties you will see the name of the property you defined when setting up the Preference Management Center.

Once you create the Segments based on the values assigned to the Frequency property, you may start scheduling your Campaigns accordingly.

You can use the Preference page in your way. For example, collect subscribers' preferences regarding the content they want to hear.

Sending promotions to segments is an excellent way for your customers to connect with your brand, as it can help your subscribers choose what they want to receive based on their preferences and personal interests. Create segments to divide your contacts into groups according to their interests, consumption habits, email preferences, and more. Send your messages tailored to the information you collected about your customers.

Have more questions? Reach out to our Support Team via in-app chat or at [email protected].
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