When you register a new account with Omnisend, we set your account to the Free plan, which allows you to check some of the Omnisend features. However, some of the features aren't available as they're based on the store data.
If you wish to start using the all features offered in Omnisend, such as Automation workflows, Omnisend Signup forms, or Omnichannel experience, you need to connect your store or website. Once you do this, you'll get access to all the Omnisend features for free.
Setup process
The first step you should take is to connect your store or website to Omnisend. You'll see the option to do so right after you log in to your account in Dashboard.
You can also find this option by clicking on your Store Name at the top right-hand corner and selecting the 'Connect Your' Store option.
You can connect the following ecommerce platforms to your store:
WIX;
Once you click Connect your store, choose your store's platform from the list:
💡 Please note: in case you're using any other platform, you will need to integrate it with Omnisend via API.
Once you select your platform and click the Connect store option, you will be asked to add a link to your store. Follow the steps described in the connection wizard to connect your store.
Just click on Connect store or Continue (for custom platforms) and follow the instructions. You'll get a success message once your store is connected to Omnisend!
If you have any questions or need any assistance, reach out to our Support Team via in-app chat or at [email protected].
Please remember the following information:
If you have changed your store platform (of the store connected to Omnisend), it is usually better to create a new brand on the same account to migrate the store. Automations (excluding order-related ones), templates, and contacts can be easily transferred between brands. Reports cannot be transferred but can be downloaded. Segments will need to be recreated, but this might be easier than dealing with disconnection/unbundling problems.
If you still want to disconnect your current store and connect to another ecommerce/API brand, please contact our support team.