When you first start with Omnisend, there are several settings you will need to update for your account and your store.

In this article, you'll learn how to find your profile settings, update your profile basic information, manage user rights, billing information, and more.

To access your Account Management page, click on the Profile menu located at the top right corner of your screen.

Under the Stores tab, you will see all the stores connected to your master Omnisend account. From here, you can access your store and register a new one on the same account. Each store will have details of:

You can add and see your credit card and billing information, which will be automatically added to your invoices.

Search for your invoices here. All invoices related to your account will be displayed in the list; you will also have the possibility to search for a specific invoice.

You can add the email to inform your bookkeepers about the new account invoice. Go to Account Management → Billing History → Add email.

You will see a list of users you gave your account access to. Manage user access to restrict some users from viewing sales performance on your account and more. Read the User Roles Management article for more details.

You can access your Store settings page from the Profile menu in the screen's top-right corner. This page will display information about a specific store that you have connected to Omnisend.

When you navigate to Store Settings, you will see a preview of your Pricing plan and the remaining email and SMS/ad credits limit.

In the Pricing Plan page, you will find:

From here, you can refill SMS/ad credits on a paid plan, manage your payment plan, and freeze your account (with a 50 USD + VAT one-off charge).

You will also have the option to save all your data and freeze your account for 12 months. Freezing your account will allow you to return to it without losing any data or users and make sure you already sent messages are still available (with working links, etc.). Were you looking to cancel your Omnisend account? Follow this article for detailed instructions.

During the store registration process in Omnisend, you will be prompted to select a country. Your account currency will then be configured automatically based on your chosen country. If, for any reason, you find that you need to alter the currency that is associated with your account, please contact support at [email protected] or your dedicated Customer Success Manager so that they can assist you.

This page provides an overview of SMS prices for different countries. All prices are in USD and are specific to the recipient's country.

From here, you can change the password for your account. You will need to confirm your current and new passwords.

Also, you can set up two-factor authentication (2FA) for your account. Add two-factor authentication to secure your Omnisend account from unauthorized access in a few clicks. Once enabled, you must input the code from the authenticator app when logging into your Omnisend account.

These settings allow you to edit contact details and add the Default logo and social links to your account.

Set the brand's default logos, colors, social links, and fonts. Once added, we'll automatically apply your brand assets to emails that support them. Read more in the dedicated guide.

You can add developers from this tab and gain insights into the data exchange between your store, third-party applications, and Omnisend. Your developers will have access to your data via API and developer console.

The sender domain is where you send your emails from—the part that comes after @ in your email address. A personal domain decreases the chances of your emails ending up in a spam folder. Sign your domain with Omnisend. Read more here.

You can manage your sender's email addresses on your Omnisend account. You have two options: you can use Omnisend shared email or verify your store's email with your custom domain. If you choose to use your custom domain, ensure the sender email you add here is aligned with your custom domain. For example, if your custom domain is shop.com, the email you add should be on the same domain, like [email protected].

This tab offers a solution for toll-free number verification. To keep sending SMS messages to the US market, all Omnisend users must have their phone numbers verified. Read more in the dedicated guide.

For effective SMS marketing while maintaining customer trust, utilize Omnisend's SMS frequency capping and quiet hours to control daily message limits and avoid nighttime disturbances.

Change the default attribution window for your sales. This guide provides more details on the feature.

Change language settings for your campaigns and automations. Currently, we can provide translations for the following:

Read more about translation possibilities in the dedicated guide.

Within your Store Settings menu, the Currency Formats page offers a user-friendly and intuitive tool for currency formatting.

Here's what you can do with this feature:

Store Currency Formatting. Gain complete control over how store currencies are presented by adjusting symbol placement, decimal points, and separators to meet your requirements.

Add Additional Currencies. Extend the range of currencies your store supports by defining custom formats for extra currencies. This flexibility ensures that your store can cater to an even broader audience.

Please be aware that the currency formats you customize are exclusively applied to two critical areas:

These settings allow you to manage and copy your Saved email templates. Edit existing ones or import new HTML templates to your Omnisend account from here.

Give your customers an option to manage their preferences by adding a Preference management page to your email campaigns and promotional automated messages. A complete guide can be found here.

Omnisend Consent Management Settings allow you to navigate these changes seamlessly, minimizing contact loss while adhering to regulatory requirements.

Please be aware that this feature is currently exclusively available and applicable to Shopify users. Read more here.

In the Integrations & API section, you will be able to manage the following:

In the Connected Store tab, you can view the ecommerce store you are currently working with.

You can also turn on/disable the single sign-on option, which is used to access the account directly from the store without additional log-ins.

If you have any further questions, don't hesitate to reach out via live chat or [email protected].